Customer Service Scheduler Job at Bergstrom Guest Services
Bergstrom Guest Services Neenah, WI 54956
$16 an hour
Customer Service Scheduler
Bergstrom Quest Training Center | Neenah, WI
WHAT YOU'LL DO
- Determine requirements by working with guests via the phone, email and chat-to-text
- Answer inquiries by clarifying desired information, researching, location and providing information
- Answer incoming phone calls in a prompt, polite, professional manner
- Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
- Sell additional services by recognizing opportunities for scheduled maintenance package
- Refer guest complaints to appropriate dealership team member as necessary for resolution
- Maintain guest information database by entering and updating guest information
Schedule: Hours vary 700a-600p Monday-Friday; 3-4 early shifts of 700a-300p and 2-3 late shifts of 1000a-600p each week 100% in office - no remote work available.
Pay of $16.00/hour plus performance bonus.
WHO'S RIGHT FOR THE JOB?
- Upbeat and positive personality
- Active listening skills
- Ability to provide excellent guest service
- Strong communication skills
- Ability to build relationships with team members and guests
OUR COMMITMENT TO YOU
- Competitive compensation!
- Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
- Vacation Time (for FT team members)
- Discounts on vehicles, service, and parts
- 401(k) with company match
- Paid Vacation and Holidays (for FT team members)
- Wellness Program
- Free Team Member Clinic
- Free Health Coach
- Employee Assistance Program
- Employee Referral Program
- Opportunities for growth!
WHAT MAKES BERGSTROM DIFFERENT:
- Wisconsin’s largest automotive group
- Established in 1982 in Neenah WI
- 1,800+ team members and growing
- 31 dealerships representing 34 brands (and growing!)
- Recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
- Glassdoor voted Bergstrom as one of the best companies to work for in 2020 and 2021
- Recognized by the Better Business Bureau and Time Magazine
- We are committed to giving back to our communities by supporting organizations like Make-a-Wish, United Way, and Drive for a Cure
Drive your career forward today! APPLY NOW!
Bergstrom Automotive is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
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