Customer Service Specialist - Edison/East Brunswick/Piscataway Job at British Swim School - North New Jersey

British Swim School - North New Jersey East Brunswick, NJ 08816

$15 - $20 an hour

About Us:
Parents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team!!
The Position:
At British Swim School, our Customer Experience team is known as Deck Ambassadors. This is a crucial poolside role – it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.”
Your Typical Responsibilities:

  • Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.
  • Setting up the pool deck area before each shift.
  • Registering students for class and managing them in and out of the water between classes.
  • Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.
  • Posting photos and videos to social media in a fun and personal way.
  • Assisting our parents with questions they have about their schedule and the progress of their children.
  • Promoting referrals for new enrollments.
  • Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.
  • Testing the water to ensure water quality and temperature.

What do we need from you?

  • An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.
  • An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner!
  • The ability to multi-task and not lose your sense of fun.
  • A genuine desire to help us decrease drowning for both children and adults.

What can you expect from us?

  • Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.
  • Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.
  • The opportunity for growth in a business with massive expansion opportunities.
  • Structured, paid training (including first aid certification as needed).
  • PTO for part-time and full-time employees.
  • Extra paid birthday time off.
  • Free parking onsite.
  • Happy, laughing, singing KIDS.

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Paid training
  • Vision insurance

Schedule:

  • Evening shift
  • Monday to Friday
  • Self-determined schedule
  • Weekend availability

Ability to commute/relocate:

  • state route 18, NJ 08816: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person




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