Customer Service Supervisor Job at Murata Electronics North America (MENA)
For over 70 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our innovation is inside more state-of-the-art equipment than you may imagine.
Murata solutions enable global product companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics.
Our past innovations drive today's technology, and our present innovations are shaping tomorrow's. Whatever the future holds, you can be sure it will contain Murata.
Location
Smyrna, GA
Workplace Policy
Hybrid
General Summary
The primary responsibility for this position is to supervise the Sales Planner function within the Account Services organization.
Essential Job Responsibilities
- Provide leadership and supervision to direct reports (Sales Planners). Additionally, selects and manages the performance of direct reports.
- Provide day-to-day operational support to Sales Planners while monitoring/balancing their workloads.
- Train and educate staff in compliance with Company policy/procedures and ISO compliance.
- Develop internal processes with a focus on improving customer satisfaction, process improvements, and improvement in accuracy.
- Provide input on tools needed to assist in servicing accounts.
- Provide input on metrics measurements for service.
Miscellaneous Job Responsibilities
- Create reports and distribute, as required.
- Perform other job-related responsibilities and duties as may be assigned from time to time.
Required Qualifications
- High School Diploma or GED.
- Three+ years of experience in service or materials management.
- Ability to demonstrate a basic proficiency level in using Microsoft Excel, Word, and PowerPoint
- Ability to demonstrate proficiency in interpersonal skills including effective collaboration and communication skills.
- Ability to demonstrate strong analytical skills.
- Ability to demonstrate skills in organization and attention to detail.
- Proven ability to be dependable and to meet deadlines with short-time leads and high-pressured environments by effectively prioritizing workloads.
- Understand customer forecast and the effect it has on a factory and how to use the demand information to meet customer requirements.
- Ability to effectively analyze a situation and communicate the resolution to others.
- Must possess typing skills for accurate data entry.
- Must be adaptable and be able to consistently deal with ever-changing conditions.
- Proven success in interfacing with customers in global locations.
Preferred Qualifications
- Previous supervisory experience in service or operations.
- Knowledge of Murata’s industry, basic business principles, cultural diversities, organization, and products.
- Proficiency in Microsoft Excel and Access.
Travel
Infrequent domestic travel, approximately once per quarter.
Imagine the possibilities as a member of Murata's innovative global team.
Let’s shape tomorrow together!
Murata offers competitive compensation and comprehensive benefits.
Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veterans
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