12/12/2022

Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.

In order to protect our employees and continue to provide safe and reliable service to our communities, as of November 14, 2021 we are requiring all new MTA hires to be fully vaccinated against COVID-19 prior to their start date. MTA will consider exceptions for religious and medical reasons, where appropriate. “Fully vaccinated” means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose, or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose. Proof of your vaccination status in the form of a CDC vaccine card must be submitted prior to your start date.

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.

THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Provide information and assistance to Metro-North customers
• Provide wheelchair and baggage assistance as directed
• Direct customers to proper track assignments during normal and track changes situations in compliance with gate policy of Stationmaster
• Monitor and control Station Master's Office (SMO) Waiting Area
• Ensure that gate displays are correct and reports exceptions to supervisors.

REQUIRED QUALIFICATIONS:

• Must possess a High School Diploma, General Equivalency Diploma (GED), or have completed the Test Assessing Secondary Completion (TASC)
• Verbal communication skills. Ability to lift and carry heavy luggage and baggage
• Ability to read timetables, turnaround sheets, and safety rules
• Knowledge of all trains arriving and departing Grand Central Terminal
• Must wear prescribed uniform and maintain an accurate watch

PREFERRED QUALIFICATIONS:

• Prior customer service experience

The starting 70% rate of pay is $25.94. The 100% full rate of pay is $37.07. The annual wage progression scale is as follows: Year 1=70% > Year 2=70% > Year 3=75% > Year 4=80% > Year 5=85% > Year 6=85% > Year 7=90% > Year 8 > 100%.

This rate has been established by the collective bargaining unit and is non-negotiable.

As a full-time employee, you are eligible for the following health and welfare benefits.

Our benefits program provides flexibility, protection, and value through:

• Health care benefits, including medical, dental, and vision plans
• Employee Assistance Program
• Welfare Benefits, including basic and optional life, dependent life, basic and optional Accidental Death and Dismemberment Insurance
• Disability benefits
• Flexible Spending Accounts, including a Health Care Account and Dependent Care Account
• Retirement benefits, including a retirement plan, 401(k) and 457 savings plans

Applicants will establish seniority in the Transportation Communications International Union (TCU), the union representing Customer Service Representatives, in accordance with the union's current collective bargaining agreement.

Members of the TCU are subject to an initiation fee and monthly union dues.

Assignments are generally in Grand Central Terminal (upper and lower concourse levels).

Must have the ability to work various hours, days, and shifts.

Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.

Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at www.mta.info

As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $105,472.00 or if you hold a position designated as a policy maker.

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Physical Activities include but are not limited to the following: Must be able to lift and carry baggage and packages weighing up to 45 lbs. Verbal communication skills required to communicate with customers Walks and stands for duration of work hours

Working Conditions include but are not limited to the following: Works within limits of Grand Central Terminal. Works in cramped quarters at information booth. Works exposed to various weather conditions.

ALL APPLICANTS MUST APPLY ONLINE TO BE CONSIDERED. METRO-NORTH NO LONGER ACCEPTS HARD COPIES OF RESUMES.

Qualified applicants can submit an online application

When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA-HQ holidays), 8:30am - 5:00pm.

EMPLOYEES WHO DO NOT APPLY ON LINE VIA THE INTRANET MAY BE DISQUALIFIED FOR FURTHER CONSIDERATION FOR THIS POSITION.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.