Hours: 8am - 5pmMonday - Friday

JOB SUMMARY: This position is responsible for processing all orders coming in via fax, email and phone. Answer all incoming inquiries pertaining to orders, product knowledge, and other product related inquiries and concerns. Works with the sales and shipping departments to ensure all necessary order information is correct, and customer deadlines are met.

ESSENTIAL DUTIES OF THE POSITION:

• Answers all incoming phone calls pertaining to customer questions, orders, product questions, etc.
• Assists with the coordination of all customer service activities while meeting or exceeding the customer’s expectations and requirements
• Obtain customer orders via fax, phone, or email and communicates with customers regarding orders; coordinates sales orders with shipping
• Invoicing of shipped orders, to include but not limited to prepare, mail, binders, void and track errors
• Compile necessary information to complete daily reporting to include previous sales, orders, and backorders
• Processing of product returns and issue credits
• Mandatory participation in annual inventory
• Other projects and duties as assigned

MENTAL & PHYSICAL QUALIFICATIONS

• Able to sit for extended periods of time
• Able to lift up to 35lbs
• Read, interpret, and follow safety rules and procedures in accordance to Alps Quality Policy
• Near visual acuity and accommodation required for computer operation
• Ability to communicate on current telephone system
• Office environment, i.e. moderate noise levels. No physical hazards identified
• Vision requirements include reading written documents and using a computer monitor screen frequently.

SPECIAL SKILLS:

• Ability to show initiative with a high level of energy
• Ability to maintain positive relationships with team members, vendors, and customers
• Excellent communication skills, both oral and written
• Working knowledge of basic computer programs
• Ability to pay attention to detail and follow work instructions
• Ability to thrive in a fast paced environment and manage multiple priorities
• Ability to oversee, lead and train staff
• Decision making skills; Ability to handle difficult and confidential matters effectively and professionally focusing on what is in the best interests of the company

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Saint Petersburg, FL 33714: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law and regulations?

Education:

• High school or equivalent (Preferred)

Experience:

• Data entry and customer support: 1 year (Preferred)

Work Location: One location

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