Customer Support Representative - Variable Shifts Job at Piper Aircraft Inc
This position has a variable shift schedule.
POSITION SUMMARY:
Performs a wide variety of administrative duties including but not limited to, visitor management, answering phones, monitoring hand held radio, monitoring camera feeds. Works under directions from Facilities Management team.
ESSENTIAL JOB FUNCTIONS:
- Possess a strong sense of urgency
- Maintain discretion and confidentiality
- Possess excellent situational awareness
- Keep all logs, sign-in rosters, and other related documents current, log special incidents
- Must be willing to work early morning, evening, weekends, and holidays
- Greet all visitors in a polite and professional manner
- Strong interpersonal, verbal, and written communication skills
- Use and monitor handheld radio communication equipment
- Notify and direct emergency responders as needed in accordance with procedures defined in Post Orders
- Monitor camera feeds and immediately report any suspicious activity to the Facilities Management team
- Assist guests/visitors with documented check in and check out procedures
- Performs surveillance duties as assigned
- Initiate after hours notifications in accordance with procedures defined in Post Orders
- Monitor all motor vehicle traffic in and out of the facility to include all parking lots
- Perform and document hourly checks on all critical equipment as defined in Post Orders
- Answer telephone calls and convey messages correctly and promptly to the appropriate persons
- Follow all applicable safety rules and procedures
- Maintain office area in a clean, neat, and professional manner
- Other duties as assigned by Facilities Manager and/or Director
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities. May be required to train and assist other employees.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
- High school diploma or General Education Diploma (GED)
- Requires the use of handheld radio communication equipment
LANGUAGE SKILLS:
Ability to effectively present information and communicate effectively with all internal and external customers in both written and oral form.
CERTIFICATES, LICENSES, REGISTRATIONS:
- N/A
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions including change in temperature brought on by outside weather conditions, fumes, airborne particles, and toxic or caustic chemicals. The level of noise may be fairly loud in the work environment.
Overtime is required when necessary.
SAFETY AND POLICY PRACTICES:
The employee in this job must be knowledgeable in regard to the safety policies and procedures of the Company as described in the company safety manual. The employee must adhere to all said policies and procedures while supporting the goals and objectives of the organization and recognize the Companys need to achieve its business objective. Employee is responsible for complying with company hazardous waste disposal procedures.
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