Philpac Customer Support Specialist

Philpac Corporation is currently seeking candidates to join our Customer Service team in Kenmore, NY!

As a leader in the packaging industry, Philpac, a local family-owned business, celebrated its 40thanniversary in September of 2022. As a packaging supplies company, Philpac initially sold packaging supplies and boxes made by others but was introduced to manufacturing by Conelly Container. In the early 1990s, Philpac outgrew its building in downtown Buffalo, and moved to their first property on Military Road in Kenmore, New York in 1993. In 2005, Philpac was asked to make some crates for a customer and found themselves in the wood business. Due to the new wood business, Philpac acquired their second property in Pendleton, New York.

With around 80 employees between both locations, Philpac’s owner, along with upper management take pride in taking care of their employees by offering competitive wages, retirement savings, multiple options for health coverage, and other great benefits employees deserve to get from their employers. In addition, Philpac’s owner and upper management are committed to treating their employees as family rather than just numbers and to allowing them to prioritize their families.

Bringing together your passion and ours

The Customer Support Specialist will report to the Customer Service Manager. This position serves as the primary point-of-contact for Philpac’s customers. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and create and maintain relationships with our customers. A number of methods are used for communicating with customers, including phone calls, emails, and sometimes in-person meetings.

Bringing your expertise to ours

The primary responsibilities of this position include:

• Following all company policies and procedures
• Searching for inventory and entering customer orders using our computer software
• Provide billing support for orders shipped to assigned accounts
• Ensure that all assigned customers’ information is kept current (contact information, pricing, etc.)
• Ensure sufficient inventory for assigned customers by working with other support functions (estimating, scheduling, accounting, purchasing, etc.)
• Keeping track of customer sales files and filing them as necessary
• Making courtesy calls in order to collect debts
• Maintain positive relationships with all internal and external customers by representing the company in a helpful manner

Bringing your story to ours

A qualified applicant will contribute the following:

Education

• An undergraduate or graduate degree in business or a closely related field is preferred

Experience

• Experience in business-to-business customer service is required
• At least two years of experience as a Customer Support Specialist or in a similar role within Customer Service

Specialized Knowledge

• Microsoft Office Suite
• A practical knowledge of customer service software, preferably Amtech

Skills/Abilities

• In the face of pressure, the ability to respond appropriately.
• Clear and effective communication skills over the phone, via email, and occasionally in person.
• The ability to remain organized
• Ability to solve problems with sound judgement and excellent problem solving skills

Job Type: Full-time

Salary: Starting at $19.00 per hour

Benefits:

• 401k
• 401k Matching
• Health Insurance
• Dental
• HAS/FSA
• Company provided Short-term Disability
• Company provided Life Insurance
• Vacation time
• Sick time

Schedule: Monday through Friday from 7:30 a.m.-4:00 p.m. with an hour paid lunch

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Buffalo, NY 14217: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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