In this role the Customer Technical Support professional will be responsible for testing, maintaining, and implementing applications and procedures around several Point-of-Sale systems. The ideal candidate will have experience in the retail and/or hospitality environment and have a technical aptitude for troubleshooting customer issues. We are seeking a candidate that is looking to be challenged technically, and exhibits the drive to become an expert in POS solutions.

Duties and Responsibilities:

• Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.

• Must be able to perform duties with or without reasonable accommodation.

• Answers incoming support requests in a timely manner, following the proper processes and procedures for documenting and resolving issues.

• Provides support to users and contacts appropriate internal personnel or external vendors when further expertise is required.

• Adheres to standards, policies, and pre-established guidelines to perform the functions of the job.

• Upholds the security and confidentiality of documents and data within area of responsibility.

• Focuses on the Customer: Seeks to understand underlying customer needs.

• Plans and Prioritizes: Sets priorities and organizes information.

• Thinks Critically and Resolves Problems: Responds to emerging problems in an accurate and timely manner.

Knowledge/Skills/Abilities

• Gives attention to detail and follows instruction.

• Ability to stay organized and multi-task efficiently.

• Ability to work both independently and within a team environment.

• Establishes goals and works toward achievement.

• Effective time management; maximizes productivity.

• Ability to interpret and apply company policies and procedures.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dekalb, IL 60115: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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