• Monitor the employee experience, including understanding and resolving employee pain points, and providing key insights that can be used to focus leadership energy on things that matter most to employees
• Support employees and managers in developing a deep knowledge of JPMC systems/policies/processes
• Plano only: Support employees in the transition to the JPMC Plano campus and build a sense of community
• Coach managers and leaders in JPMC Manager Capabilities and connect them to resources available (e.g. Leadership Edge)
• Lead the design and implementation of strategies to improve employee satisfaction and drive organizational change against key priorities
• Evaluate our systems, tools, processes to ensure that employees have those experiences when they interact with managers, our people processes and go through change and provide feedback to HR Product Owners where they don't.
• Provide guidance and insights to leadership team of emerging opportunities and risks along with objective evaluation of current activities
Requirements:


• 3-5 years of experience in employee experience design, process design/improvement and/or implementation of business transformation projects


• Knowledge of JPMC HR systems, programs and resources


• Passion and commitment to improving our employee experience and strengthening culture


• Natural leader with a passion for helping others grow and bringing out the best in the team through coaching


• Ability to interact, influence change and persuade across a variety of business leaders


• Proven organizational and multi-tasking ability and ease working within tight deadlines while maintaining a calm, professional personable demeanor


• Excellent relationship and communication skills, highly collaborative - can build rapport and credibility


• Execution focused, achieves fulfillment by \"creating order out of chaos\"


• Ability to synthesize and present data effectively and tell the story in simple, concise language to enable decisioning and buy-in from stakeholders


• Project and change management discipline


• Microsoft Office Suite (PowerPoint, Excel)
  

cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.