Data Entry Specialist (Healthcare)

At Fortuity, you can make a difference! We’ve created a different work experience, which results in more satisfied team members with career paths and bright futures. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced Specialists.

We are looking for enthusiastic and dedicated Customer Experience Specialists to join our team! Customer Experience Specialists are key to enhancing the customer experience. This career opportunity at Fortuity can lead to career advancement in other roles on our team.

Our Customer Experience Specialists play a key role in our client’s mission to help patients get the medications they need to live healthier lives. These key team members ensure our client’s service is easy to use and hassle-free, wowing their users by providing knowledgeable, friendly, and quick answers to every question.

What You’ll Do

• Work through a variety of time-sensitive and detail-oriented queue- based work on a daily basis
• Assist with prescriber users, providing more transparency into the prior authorization process through the work accomplished in these queues
• Work through existing user accounts, analyze usage, and collect feedback to improve/enhance our service
• Improve workflows by using critical thinking skills to track activity and identify areas for improvement
• Stay up to date on changing procedures and workflows
• Build and develop skills like communication, attention-to-detail, critical thinking, and teamwork

The Ideal Candidate

The ideal candidate is friendly, outgoing, and gets excited about helping people, while working in a fast-paced, collaborative environment. You are inquisitive, patient, adaptable, and flexible. Your priority is understanding user needs and how our client’s products can help.

• Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks
• Drive and initiative to understand the full scope of work and process
• Great attention to detail
• Eager to learn about healthcare technology and gain personal and professional growth
• Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation (Monday - Friday: 8AM EST - 6PM EST)

Required Qualifications:

• Exceptional interpersonal, written, and verbal communication skills
• Data entry experience in a customer service environment
• Great organizational and time management abilities
• Attention to detail
• Results-driven and committed to meeting individual and team goals
• PC skills and problem-solving skills
• High School diploma or equivalent required

Benefits include:

• Paid time off
• Medical, dental and vision insurance
• Participation in our Pathways Mentorship program

At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement.
We are located in Franklinton at 775 West Broad, just west of downtown, on a major COTA bus route, with free parking. Many on-site benefits are also available to our team members.

Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Fortuity is a fully vaccinated workplace. All candidates must be fully vaccinated for COVID-19 prior to their start date or seek an approved accommodation.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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