POSITION PURPOSE:

To process and monitor electronic banking operational activities and financial services, particularly ACH, wire and card activity.

EDUCATION / EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent
• Experience in ACH processing, branch operation activities, terminology and products and services relating to retail and commercial account customers

KNOWLEDGE AND SKILLS REQUIREMENTS:

• Ability to respect and hold confidential information
• Dependable, cooperative, flexible, patient
• Knowledge of related state and federal banking compliance regulations
• Intermediate to advanced skills in computer terminal and personal computer operation; mainframe computer system operations; and word processing, spreadsheet and account opening software programs, including MS Word and Excel
• Strong math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors
• Ability to resolve issues involving multiple variables
• Effective organizational and time management skills
• Ability to work well with cross-functional teams
• Ability to work with minimal supervision
• Proficiency in verbal and written communication
• Exceptional attention to detail
• Exceptional follow-through skills
• Advanced effectiveness under pressure
• Ability to prioritize and multi-task
• Effectively work as a team member and independently as required

RESPONSIBILITIES:

Operations:

• Provide excellent, timely service to internal and external clients
• Monitor customer ACH origination activity; meet all daily deadlines for wire and ACH processing
• Reconcile various types of accounts; identify, research and correct exceptions on a timely basis and obtain appropriate approvals
• Communicate with digital banking partners to correct exceptions
• Review, print, record, file, update information and sort reports as assigned.
• Assist in account transfers and system migrations, including system uploads and spreadsheets
• Maintain escalation procedures and contingency plans
• Research and resolve issues, initiate corrective actions, and obtain appropriate approvals
• Recommend automation to streamline and replace manual processes
• Identify and document areas for process and procedures improvement
• Assist in compliance and audits related to all aspects of Digital Banking division
• Maintain proficient knowledge of NACHA rules, BSA rules, Bank Secrecy Act and related Anti-Money Laundering (AML) regulations (OFAC checks, monitoring for suspicious activity, etc.)
• Other duties as assigned.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Denver, CO: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• ACH processing: 1 year (Preferred)
• branch operations activities: 1 year (Preferred)
• retail and commercial client services: 1 year (Preferred)
• Microsoft Excel: 2 years (Preferred)

Work Location: In person

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