Job Description

Job Standards for Director of First Impressions (Call Coordinator).

• Primary Objectives – What are the major objectives or outcomes to be accomplished by the person in this job?

• Answer phone properly with warmth and friendliness
• Greet everyone with a smile—be positive and cheerful
• Assist management team with daily tasks and projects as requested

• Regular Work Activities–What are the most frequent and most essential work activities in this job?

• Answering the phone correctly
• Properly routing phone calls
• Greeting everyone in a positive manner
• Processing all Listing Files
• Receive and sort mail and deliveries
• Assisting management team (Administrative support to include setting appointments for TL, etc.)
• Maintain appearance of reception area
• Maintain shopping List for supplies

• Key Skills -What behavioral traits, attitudes, and skills are required?

• Positive attitude
• Great verbal and communication skills
• Neat, clean, professional appearance

• People Contacts and Interactions–What are the primary people contacts in this job (who, why, and how often)?

· Sales Associates – daily

· MCA and Assistant MCA – daily

· Managing Broker - daily

· Team Leader – daily

Job Requirements

Experience, Training, and Education – What prior work and life experience will help the person in this role succeed? (Education, industry-specific, sales, administrative, management, customer-service)

· High school graduate

· Phone skills and experience

· People skills and experience

· Computer skills – Excel, Publisher, Word, Power Point - ability to learn other software

Narrative

The Director of First Impressions must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected (high) level of service and remain satisfied with the level of service provided by the Market Center.

The Director of First Impressions will be responsible for the appearance of the Market Center common areas and training center. They will ensure the office is neat and prepared for business. The Director of First Impressions will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.

The Director of First Impressions will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.

The Director of First Impressions will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center.

Job Type: Full-time

Pay: $15.45 - $18.00 per hour

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: In person

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