Job Title: Director of Compliance
Reports to: Sr. VP of Operations
Job Classification: Regular, Full-Time, FLSA Exempt
Salary Range: $135,000 - $160,000 annualized
Location: Walnut Creek, CA 94596
Office Hours: Monday-Friday 8am-5pm

About Us
CCH is a nonprofit management company specializing in quality affordable housing for senior citizens. We build, own and manage affordable housing communities where seniors can thrive in the comfort of their own homes because we believe doing so is better for communities as a whole and the seniors we serve. Founded in 1961, we have served over 100,000 residents in over 50 properties across the United States. CCH proudly provides 100% employer paid health benefit options as well as an automatic 8% contribution to fund employee retirement savings accounts.

Position Summary
The Director of Compliance is responsible for the development and implementation of high-quality compliance at all CCH properties under various regulatory and funding programs requirements. These programs include but are not limited to LIHTC State agencies including TCAC, CHFA, and TDHCA, HUD, FHA, HCD, HOME, RHCP, and PRAC to RAD conversions.

The Director will supervise the Compliance Department staff, and serve as a resource to property management staff on all compliance issues; Oversee the preparation of monthly, quarterly, and annual reports to CCH leadership and board, investors, governmental agencies, and other stakeholders, as required; Design and monitor systems for reporting and compliance requirements, and serve as the primary contact for all compliance audits.

This position is also responsible for developing, and implementing all compliance-related policies and procedures for property management staff, including compliance-related software and systems. Additionally, the position is responsible for tenant relations including overseeing feedback loops and identifying opportunities for problem-solving.

Primary Responsibilities
Achieves Solid Regulatory Compliance
Establishes an effective and efficient compliance program, and oversight monitoring, for all CCH entities and fee-managed properties, ensuring timely and accurate compliance records for all regulatory programs.
Actively participates in the development of all new contracts, policies, and procedures that impact CCH’s compliance requirements. Includes active participation in the lease-up process for new properties to ensure compliance.
Establishes record maintenance practices for all tenant and contract files and collaborates with Portfolio Managers and property staff to ensure practices are followed.
Designs and develops, in collaboration with the Director of Operations, Portfolio Managers monthly, quarterly and other reports in support of good compliance review and analysis. Ensures that senior management has access to effective and timely compliance information.
Researches, recommends and is the lead business user on software systems to improve compliance management. Designs and implements staff training on these processes and systems.
Works with Software Support Specialist (Yardi) to update system of property information such as income limits, rent limits, and utility allowances in Compliance computer management system. (CCH has recently transitioned from Real Page to Yardi).
Responds to property management staff compliance-related questions and provides support and knowledge in comprehending program regulations.
Provides regulatory program research to help resolve conflicts and provide management with information needed to establish fair and sustainable compliance policies.
Ensures satisfactory and successful MOR, LIHTC, HOME, and other regulatory audits; Prepares Affirmative Fair Housing Marketing Plans and all other associated documents.
Supervises Compliance Department staff to assist in structured move-in file review processes, preparation of all certifications, file audits, and other on-site compliance-related duties.
Assures billing of Compliance related bill backs are completed timely and accurately.
Collaborates with Asset Management and property management staff to provide budget guidance as necessary to support compliance, mapping of rents, maximum rent increases, and other rent maximizing restrictions and special programs such as mark-up-to-market.
Contributes to the overall success of the compliance & property management divisions by developing a thorough understanding of CCH’s housing management’s methodologies, tools, policies, and procedures to enhance information dissemination; keeping team members informed of work status; actively seeking assignments and proactively seeking opportunities to provide assistance as needed, and attempting to find new approaches to improve ease of regulatory compliance.
Ensures that EIV regulations are followed, including preparing master reports, income reports, and encryption of transmitted data. Monitors and resolves TRACS errors and EIV failures.
Provides all new staff members EIV access, removes inactive staff from EIV system, ensures that Semi-Annual EIV recertifications are completed, maintains current EIV documents in a shared drive for access by Corporate Office staff.
Updates Resident Selection Plans, Resident Applications, and compliance forms to incorporate regulatory and statutory changes and requirements. Updates procedures to implement city, state, county, and federal changes.

Ensures Adequate Training Programs are Established
Facilitates and encourages compliance communication between the properties and the Corporate Office. Ensures that adequate records are kept of compliance communications with investors, owners, agencies, and staff.
Maintains, reviews and distributes compliance-related publications and pertinent information to property management staff.
Establishes compliance training and collaborates with managers to ensure that property management staff are trained in all compliance policies and monitoring requirements to ensure consistency across groupings and regions. Conducts monthly webinar training sessions for Operations/Compliance staff on topics of concern and new procedures.

Performs other duties as assigned.

Qualifications and Requirements
Bachelor's degree.
Five or more years of affordable housing compliance experience and knowledge of regulatory requirements related to affordable housing.
Five or more years of supervisory experience or strong history of effective leadership and management experience.
Certifications: COS, TCS, HOME.
CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.
A valid driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.

Knowledge Skills & Abilities
Demonstrates professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of resident/staff relationships and related work products.
Demonstrates the ability to deal directly with senior management and all other personnel to build consensus, establish confidence, communicate effectively and contribute to positive work culture.
Strong financial and accounting background is a plus.
Ability to set priorities and maintain annual work plan progress.
Excellent written and verbal communication skills.
Experience with technology solutions for compliance management and an understanding of how these work with the various funding layers. Experience with Yardi required and RealPage preferred.
Successful background in training.
Ability to travel throughout the organization’s area of operations.

Physical Requirements
Generally minimal physical exertion is required. Prolonged periods of sitting at a desk and working on a computer. Occasional lifting of heavy boxes and presentation materials occurs. Must be able to lift 15 pounds at times. Occasional travel as necessary to meet job responsibilities. Must be able to access and navigate properties and the organization’s various office facilities.

Job Type: Full-time

Pay: $135,000.00 - $160,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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