Director of Operations Job at EPI Events
Director of Operations – Durham, NC Region
Event Partners Inc. (EPI) is a leading event staff provider. Servicing clients in the Sport and Entertainment industry since 2005, EPI provides quality parking, access control, bag checkers, ticket takers, ushers, guest services, premium attendants, front of house and back of house event staff for numerous athletic events, concerts and special events throughout the country.
The Director of Operations – Durham, NC Region will be responsible for the overall management and supervision of all aspects of EPI business in the region, specifically EPI’s operations with Parking and Transportation Services at Duke University. This individual will work with Duke University PTS staff members to determine staffing needs for events and day-to-day operations and manage EPI’s team of part-time event staff employees to ensure the successful operation of events. This individual will also manage the operations for other events and venues EPI provides staffing services to throughout the greater Raleigh/Durham region. This includes LiveNation venues, music festivals, sporting events and several other events per year.
The Director of Operations – Durham, NC Region will be responsible for the overall management and supervision of all aspects of EPI business in the region, specifically EPI’s operations with Parking and Transportation Services at Duke University. This individual will work with Duke University PTS staff members to determine staffing needs for events and day-to-day operations and manage EPI’s team of part-time event staff employees to ensure the successful operation of events. This individual will also manage the operations for other events and venues EPI provides staffing services to throughout the greater Raleigh/Durham region. This includes LiveNation venues, music festivals, sporting events and several other events per year.
The Director of Operations – Durham, NC Region must be a self-starter who is highly organized and capable of managing a diverse team of part-time employees. This individual must be customer service oriented and poses the ability to use swift, sound judgement in a fast-paced environment.
Primary Duties and Tasks:
Primary Duties and Tasks:
- Serve as primary liaison between EPI and Duke University PTS Staff to ensure daily and event staffing needs are met.
- Attend regular meetings with Duke PTS Staff in preparation for athletic and other events.
- Interview and hire part-time supervisors and staff.
- File appropriate HR paperwork with payroll staff to ensure all employee information is correct and up to date.
- Hold supervisor and staff trainings and meetings to ensure staff stay up to date on expectations and relevant topics.
- Scheduling staff members for events to ensure appropriate coverage while ensuring staff are staying below overtime thresholds.
- Serve as manager on duty for major events at Duke University to ensure satisfactory staff performances.
- Manage event staff from check in through check out during events, ensuring all positions are staffed accordingly.
- Manage and control uniform and equipment inventory to include shirts, jackets, radios, vests, Golf Carts and other equipment as assigned.
- Organize employee payroll and billing sheets to ensure accuracy.
- GROW EPI'S Business in the region.
- Other duties as assigned by VP of Operations or Owner.
Requirements:
- Bachelor’s degree from an accredited college or university. Degree in Sport Management, Business or Human Resources preferred.
- 3-5 Years of progressive experience in the Event Staffing/Management field. Preferrably in Parking Operations.
- Experience managing a large team of part-time staff is preferred.
- Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel).
- Excellent oral, written and interpersonal skills.
- Must be a self-starter with ability to work independently with minimal supervision.
- Strong organization skills a must.
- Ability to work nights, weekends, and holidays.
- Ability to work in inclement weather conditions.
- Excellent time management skills.
- Must display a positive attitude and superior customer service skills.
- Must always maintain a neat and professional image.
This position will report directly to the VP of Operations and Owner.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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