Director of Recruiting Job at M3 USA

M3 USA Remote

Company Description
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives
Due to our continued growth, we are hiring for a Associate Director of Custom Recruitment to join M3 Global Research.

About the Business Unit:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Job Description
Lead the project custom recruitment strategy, ensuring clear processes and guidelines are in place and followed, with the aim to reduce outsource cost and grow M3 Global Research panel.
Assist team in strategizing and introducing new custom recruitment options, to expand our recruitment options, as well as continuously investigate ways to improve our gross profit on a project level.
Join internal kick off calls to discuss fieldwork strategy, and help develop plans for execution, and continuously monitoring to ensure the project plan is carried out.
Monitor the results of improvements to custom recruitment and share audit reports with the Client Service Team leaders to enable accountability and further process enhancement and adoption.
Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively and meeting KPIs.
Partner with the Panel team to ensure we are focusing on panel building efforts on audiences that will lead to higher profitability and delivery to the business.
Lead initiatives to further develop our social media outreach on a project level.
Identify technology needs and solutions to improve efficiencies in regards to custom recruitment plans.
Lead or participate in applicable taskforces or working groups that will help promote business objectives (gross profit, third-party cost reduction, etc.)
Partner with other M3 companies to strategize synergies that could further enhance project feasibility.
Conduct internal audits to evaluate staff adherence to custom recruitment processes and quality across the project lifecycle, delivering reports and proposing actionable plans and processes to improve project level profit and clients and panelists satisfaction.
Assist with the integration of future acquisitions to ensure future companies follow best practices when it comes to custom recruitment.
Qualifications
Extensive experience in an active Quantitative or Qualitative Project or Panel Management role in the medical/healthcare market research field.
Comprehensive knowledge of custom recruitment and ways to reduce outsourcing
Thorough understanding of domestic and international market research projects
Ability to lead a team made up of both junior and senior team members.
Self-motivated and able to (re)prioritize tasks throughout the workday
Exceptional time management, organizational skills, attention to detail and ability to multitask
Well-developed analytical and creative problem-solving skills.
The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
The candidate must have exceptional written and verbal communication skills.
The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3’s services. Serving as an internal advocate to monitor and ensure compliance with M3’s ISO quality management system. The candidate must adhere to all processes and relevant guidelines.
Additional Information

Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
Health and Dental
Life, Accident and Disability Insurance
Prescription Plan
Flexible Spending Account
401k Plan and Match
Paid Holidays and Vacation
Sick Days and Personal Day
  • M3 reserves the right to change this job description to meet the business needs of the organization



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