Dispatcher Job at Baylor Scott & White Health
JOB SUMMARY
The Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to Police and security situations. Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.
ESSENTIAL FUNCTIONS OF THE ROLE
Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.
Monitors and processes calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.
Monitors law enforcement computer communications, severe weather, and critical incidents in Dallas/Fort Worth area that may impact campus safety.
Monitors complex system of alarms, computerized access control, and CCTV.
Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.
KEY SUCCESS FACTORS
Public Safety Officer license preferred.
BENEFITS
Our competitive benefits package includes the following
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
- CERTIFICATION/LICENSE/REGISTRATION -
Cert Telecommunicator Oper (TOC): Cert Telecommunicator Oper required within 1 year of hire.
The Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to Police and security situations. Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.
ESSENTIAL FUNCTIONS OF THE ROLE
Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.
Monitors and processes calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.
Monitors law enforcement computer communications, severe weather, and critical incidents in Dallas/Fort Worth area that may impact campus safety.
Monitors complex system of alarms, computerized access control, and CCTV.
Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.
KEY SUCCESS FACTORS
Public Safety Officer license preferred.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
- CERTIFICATION/LICENSE/REGISTRATION -
Cert Telecommunicator Oper (TOC): Cert Telecommunicator Oper required within 1 year of hire.
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