Dispatcher Job at Benjamin Franklin Plumbing Corporate Store
Benjamin Franklin Plumbing Corporate Store Cincinnati, OH 45245
Benjamin Franklin Plumbing, an affiliate of Authority Brands Inc., is looking for a
Dispatcher who will schedule technician appointments at customer sites and facilitate communication between technicians, customers, and the company.
Responsibilities:
- Maintain the service technician schedules and dispatch technicians as service calls are completed.
- Schedule technicians’ return trips with customers to complete jobs after arrival of parts.
- Maintain on call schedule for service technician and after-hours service procedures.
- Enter service calls, schedule calls, and generates call debriefing with technicians daily.
- Maintain customer database, ensuring complete, accurate, and updated entry of information.
- Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
- Respond to service technician requests both by email and phone.
- Follow up and schedule preventative maintenance service appointments.
- Review completes service work orders for accuracy.
- Prepares invoices and timecards for processing.
- Participate in all company sponsored training classes.
- Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
- HS diploma or GED required
- Excellent communication and listening skills
- Following all safety policies and procedures
- Maintaining a courteous demeanor with all customers and associates
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
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