DISPATCHER Job at Sentara Healthcare

Sentara Healthcare Norfolk, VA 23502

Job Information

  • Date Posted
    2025-04-15
  • Location
    Norfolk, VA 23502
  • Job Title
    DISPATCHER
  • Gender
    Both

Receives and processes requests for non-emergency and emergency transportation of specimens, films, reports and general parcels, using the Outreach dispatching tools. Monitors progress of daily routes for adherence to schedule/plan. Assigns same day non-emergency service requests to appropriate regular courier routes. Assigns STAT or emergency orders for pick-up or delivery to either regular courier re-route, designated rush courier, or outside courier contractors as appropriate given time constraints for service. Monitors STAT orders for timely completion. Assures real-time communications with Sentara couriers via voice. Will have knowledge and use the Outreach supply module to fill and complete orders for supplies for clients. When needed will work route coverage and material handler coverage. Must have the flexibility to work all shifts as needed.

Hours are 3:30PM-Midnight

Keywords: Talroo, Monster, dispatch, transportation

Receives and processes requests for non-emergency and emergency transportation services. Utilizes a computer aided dispatching system to enter call information and dispatch calls. Receives request for service via phone, fax and computer applications and accurately records request and responds to referral source with honest information regarding service capabilities and anticipated response information. Uses radio and computerized communications equipment and maintains records. MTI dispatchers are required to be EMT-B certified within 18 months of hire. Prior history as courier/driver and/or EMT in lieu of experience may be considered.
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  • High School Grad or Equivalent
  • Call Center Less than a year
  • Service Orientation
  • Technology/Computer
  • Typing Speed 30+ WPM
  • Communication



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