We are looking for a Full-Time Dispensary Agent for our Mashpee Location!

Job Description:

The Dispensary Agent is responsible for providing a compassionate, quality, knowledgeable experience to all patients at the point of sale. The Dispensary Agent will follow the direction of the Dispensary Manager on all tasks related to the facility; including- but not limited to- patient education pertaining to state cannabis laws, the various medical cannabis products offered and recommending appropriate cannabis products, medication procedures and proper dosing to ensure a positive patient experience for their medical condition. In addition, the Dispensary Agent must demonstrate proficiency, organization, calmness, and attention to detail in a fast-paced retail environment. They must be a resourceful individual who is able to work both independently and with a team, and prioritizes quality and customer service above all else.

Dispensary Agent duties include but are not limited to:

• Greet and conduct new patient registration and verification with compassion, warmth and tact, in accordance with established procedure.
• Maintain patient database files and ensure all documents are current.
• Provide exceptional service to all patients.
• Maintain knowledge on the various strains of Cannabis offered through the dispensary
• Research new and future strains, to be better familiar with the variety of products that are currently sold or will be sold.
• Possess a general knowledge of the approved qualifying medical conditions to have a better understanding of the patient’s symptoms and treatment objectives.
• Utilize well-versed knowledge on all Cannabinoids, as well as how they affect the body.
• Educate patients on the various medical cannabis products offered to ensure all patients are receiving the correct medication that will best help their illness and/or condition.
• Recommend appropriate cannabis products, medication procedures and proper dosing in accordance with established guidelines to ensure positive patient experience.
• Communicate known issues to the dispensary management team to ensure a smooth flow of operations.
• Solicit feedback to better understand customer needs and the needs of the community.
• Assist in the beginning/ending physical inventory of medical cannabis products in a timely and accurate manner, following established procedures; investigate any identified discrepancies and bring to resolution.
• Receive store and inventory supplies; notify management when levels are low.
• Restock and organize POS work station prior to dispensary opening in accordance with established procedure.
• Prepare products and accessories for display and dispensing, assuring highest quality in appearance and presentation.
• Operate the cash register, scan items, bag merchandise and make/provide change for purchases; Maintain proper cash levels in register drawer.
• Balance the cash register and print an accurate closing report at the end of each shift.
• Perform general reception duties including, but not limited to, answering and routing phone calls, and relaying messages in a timely manner.
• Assist with all dispensary housekeeping functions (i.e. cleaning, dusting, sweeping, mopping, emptying trash, etc.) to ensure an overall cleanliness of the limited/restricted access areas, waiting room area, restroom and break room; must be willing/able to work with a variety of cleaning supplies and chemicals.
• Assist patients with special needs.
• Operate with integrity and honesty, adhering to all company policies and procedures.
• Retain thorough and comprehensive knowledge of special sales, discounts, and coupons.
• Escalate patient issues to Supervisor when appropriate.
• Perform all other duties/tasks as assigned by the Dispensary Manager.

Requirements:

• At least 21 years of age.
• Must be able to work nights and weekends.
• Demonstrated passion for serving the medical cannabis community.
• Ability to work within a team.
• Excellent communication and customer service skills, both oral and written.
• Basic understanding of accounting principles and math skills.
• Computer operating skills
• Must be able to pass a background check.
• Medical marijuana product knowledge helpful but not required.
• Retail experience highly desired.
• Experience in a complex, fast-paced environment.
• Organization and planning skills.
• Strong operational skills in a customer-service environment.
• Ability to build relationships.
• Ability to handle confidential and sensitive information.

Background Check: As a condition of employment, all employees are required to submit to a background check. Employment decisions, in compliance with state law, are based on an employee’s background report at the time of hire.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Weekend availability

Experience:

• Customer Service: 3 years (Preferred)

Work Location: In person

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