Further your leadership skills while assisting in providing a high level of customer service to the citizens of Wisconsin! The Division of Motor Vehicles (DMV) is currently recruiting to fill a DMV Communication Center Supervisor (DOT Supervisor). This position is headquartered at the Hill Farms State Office Building in Madison, WI.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $35/month for single plans and $87/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.

This position supervises and directs staff who answer customer contacts regarding vehicle titling, vehicle registration and driver licensing questions, performing a combination of customer contacts. On average the section takes approximately 15,000 phone calls and 2,000 emails per week. This position provides direction, coaching, counseling, and facilitation to ensure growth and effectiveness within the unit. This includes assisting staff with the interpretation of statutes, administrative rules, policies and procedures. This position ensures contacts are answered in a timely manner and customers receive the assistance they need. Lastly, this position participates in the planning, design, and implementation of short and long range programs and program changes within the unit and state as well as recommending, developing and implementing policies and procedures.

This position is in schedule-range (81-03) with an annual salary of $62,400-$74,880, plus excellent benefits. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. For permanent positions that allow remote work flexibility, Wisconsin residency is not required. However, it is not anticipated that working outside of Wisconsin (or bordering cities) will be allowed because positions may at times need to report to office locations in Wisconsin on short notice.

All state employees must report their COVID vaccination status, whether vaccinated or not and provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment. The State of Wisconsin continues to follow necessary health and safety protocols for COVID. Please visit Division of Personnel Management Coronavirus - COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.

Qualified applicants will have experience with all the following:

• Developing, implementing and measuring process improvement efforts.
• Training and improving performance of staff including providing guidance and feedback.
• Interpreting, analyzing and applying complex information, such as laws, rules or policies and arriving at conclusions or recommendations.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Leading or supervising staff with varied responsibilities.
• Overseeing or managing programs or policies.
• Working in or managing a call center

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions can be directed to Rebecca Ott at rebecca.ott@dot.wi.gov or 608-266-7623.

The deadline to apply is 11:59 PM on Monday, April 17, 2023.