EMS Scheduling Lead - Scheduler - Full-Time Job at Century Ambulance
POSITION: Scheduling Lead
REPORTS TO: General Manager
LOCATION: Jacksonville, FL
FLSA STATUS: Non - Exempt
SCHEDULE: Full Time: Monday-Friday
Job Summary:
The Scheduling Lead ensures that company objectives are met by effectively scheduling field employees. The ideal candidate must be able to multitask and provide quick answers and respond to scheduling questions and/or problems. The Scheduling Lead must know how to quickly shift resources to ensure the company is meeting all staffing requirements and commitments. This position requires excellent time management skills and the ability to prioritize multiple competing requests.
What you’ll do as a Scheduling Lead:
What you’ll do as a Scheduling Lead:
- Responsible for staffing all open schedules based on the company demand for 24/7 coverage
- Work closely with the human resources and payroll departments to ensure compliance
- Perform various monthly software and system audits to ensure data integrity
- Oversee the day-to-day scheduling activities, including but not limited to: filling open shifts, processing schedule changes, reviewing PTO requests, reviewing swap shift requests, reviewing bonus offers, reviewing shift give a way requests and submitting status change requests
- Oversee regular scheduling activities, including but not limited to: pushing out new schedules, documenting processes and procedures, and scheduler training
- Process all scheduling system changes ranging from same day and future staffing levels based on company demand and notifies employees when scheduling changes occur
- Maintain data integrity in the scheduling software
- Lead, verify, and field the bidding process based on operational demands
- Basic understanding of scheduling functions as they relate to payroll
- Maintain records, prepare reports, and compose correspondence relative to the Scheduling Department
- Manage special events, working with customers for pricing and scheduling
- Coordinate and schedule student ride-a-longs
- Perform other duties as assigned
What it takes to be successful in this role:
- High school diploma or equivalent
- Three years of experience in a fast-paced office or related area
- Intermediate experience level working with Microsoft Office
- Excellent verbal, interpersonal, and written communication skills
- Excellent computer skills with the ability to learn scheduling software quickly
- Excellent problem solving skills while working with tight deadlines
- Maintain a positive Company image to all employees and a calm and professional demeanor
- Work collaboratively with multiple departments with positive enthusiasm
- Must have high attention to detail and be exceptionally organized
Preferred Qualifications:
- Experience in scheduling field employees
- Experience with ePro Scheduler or scheduling software(s)
Mental & Physical Requirements
- Must be available to work Monday-Friday 8am-5pm, including but not limited to weekends, holidays, and overtime as needed
- Ability to sit for an extended period and wear a telephone headset
- Requires frequent repetitive hand movements and prolonged sitting, standing, walking, reaching and grasping
- Must be able to hear and communicate clearly to perform job duties in person and over the phone
- Adequate vision required to be able to read information from printed sources and computer screens
- Occasional pushing, pulling or moving/lifting up to 50 pounds of heavy supplies and equipment
- Coordinate multiple tasks simultaneously
- Collect, interpret, and/or analyze complex data and information
- Understand and respond to a diverse population
- Utilize fine motor coordination, clear speech, and good visual acuity
Century Ambulance is looking for a full-time Scheduling Lead to join our busy ambulance service. This position pays up to $20/hr and is located in Jacksonville, FL.
The ideal candidate will have a background in EMS dispatch, scheduling, as an EMT, or other healthcare related experience.
About the Opportunity
- The Scheduling Lead is responsible for staffing all open schedules for field employees based on the company demand for 24/7 coverage
- This individual will work closely with Human Resources and Payroll to ensure schedule and attendance compliance
- Perform various monthly software and system audits to ensure data integrity
- Oversee the day-to-day scheduling activities, including but not limited to: filling open shifts, processing schedule changes, reviewing PTO requests, reviewing swap shift requests, reviewing bonus offers, reviewing shift giveaway requests and submitting status change requests
- Lead, verify, and field the bidding process for open shift bids based on operational demands
About the Candidate
Minimum Requirements:
- High school diploma, GED, or equivalent
- Three (3) or more years of experience working in a fast-paced office or similar environment
- Computer skills, to include Microsoft Office
- Critical thinking, problem solving, and written/verbal communication skills
Preferred Qualifications:
- Experience creating and managing schedules for the EMS industry
- Experience with ePro Scheduler or other scheduling software
About Century Ambulance
Benefits Offered Include:
- Generous PTO plan
- Paid Holidays
- Opportunities for overtime
- Medical/Dental/Vision insurance
- 401k + match
- Other benefits offerings!
Century Ambulance is the leading provider of patient logistics services to hospital systems in Florida. We deliver unparalleled customer service, pairing the latest mobile technology with innovative solutions to streamline efficiency throughout the patient care process. We offer best of class patient movement from, to, and within all types of health systems.
#IND-CEN
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