Admissions & Family Support Coordinator

Report to: Operations Director

The main role of the Admissions & Family Support Coordinator is to help increase registration and participation for all of Aozora Community Foundation’s programs, classes, seminars and special projects, including, but not limited to preschool, after-school classes, and summer camps. Duties typically include recruitment of new students, re-enrollment of current students, student registration and scheduling, communication with families about program changes and updates, general administrative duties, acting as internal and external operational/administrative liaison, advertising, fostering word-of-mouth, and general promotion of the school and programs.

Position: Admission & Family Support Coordinator

Job Type: Full-time

Location: Brooklyn, NY

Salary: $50,000 - $70,000 a year

Benefits:

• Health insurance (Medical, Dental and Vision)
• 401 K
• Staff discount for Aozora programs
• Lunch

Requirements and Qualifications:

• A Bachelor’s Degree (Social Work, Psychology, or Education degree is an advantage but not requirement)
• Three years of professional experience working with children and/or families
• A strong interest in community building, child education, and family support
• Great communication skills with an ability to create and facilitate a welcoming environment for all families, children, school staff and the community.
• A well motivated, conscientious self-starter with who requires little supervision
• Ability to have good working relationship with supervisors and staff
• Exceptional verbal and written communication skills to communicate effectively
• A high level of aptitude, and be comfortable taking on unfamiliar tasks to figure out how to best tackle them
• Enjoys working in an entrepreneurs environment
• Strategic planning, time management, organizational, and problem-solving skills to manage multiple deadlines and competing priorities
• Familiarity with knowledge of computer systems and Social Networking System , i.e. Google Workplace and related programs
• Familiarity with the not-for-profit sector or a combination of comparable experiences is an advantage but not a requirement.
• Culturally sensitive and familiar with Japanese culture
• Understanding of Japanese language and culture is an advantage but not a requirement

The essential duties and responsibilities of the Admissions & Family Support Director are as follows:

Admissions Process

• Identify and analyze the overall needs of student enrollment annually
• Identify and develop timeline of the application process, and update the information on the school’s website
• Interview families to evaluate support for the school’s mission and alignment of the school’s educational philosophy
• Organize school tours for the families interested in the school
• Produce program introduction and update videos and share them with prospective families in the admissions process
• Communicate with families about program contents, changes, and updates
• Manage admission notification letters to the families
• Answer any program and schedule related questions to assist prospective parents and students in the admissions process

Program Development and Registration

• Work with the Education Director to write and update program descriptions in various forms of media
• Work with the Education Director to define the program goals and identify audiences
• Work with the Education Director to develop program descriptions and outreach methods
• Develop strategy and timeline for advertisement and PR and take the lead for execution of the strategy
• Maintain the school’s website with the most up to date program information
• Set up Jumbula or other online registration programs to assist participants to register for programs
• Keep a record of student scheduling requests such as waiting lists and communicate the update information to the other directors and the families
• Send invoices when necessary
• Track program satisfaction with an annual online survey

Family Support

• Communicate with families about program contents, changes and updates
• Serve as a principal liaison between instructors, teachers and families
• Answer any program and schedule related questions
• Coordinate with other administrative members to achieve high customer satisfaction

Marketing

• Collaborate with the other Directors to determine the goals of marketing projects and the best strategy and tactics to apply to meet those goals
• Manage outbound marketing, lead generation, paid and earned media initiatives for under enrolled programs
• Run marketing campaigns to introduce prospective families to the school programs and increase general awareness of Aozora
• Oversee the creation of advertising campaigns to ensure they convey what is unique about Aozora’s programs and appeals to the target audience in how it meets their needs
• Actively encourage earned media exposure for Aozora in traditional media, social media, reviews, and word-of-mouth
• Analyze results from each marketing activity to determine what was successful and what to improve for the next initiative
• Work with the Media Producer to promote Aozora through social channels

Event

• Plan and organize events according to the organization’s mission and event objectives
• Coordinate all aspects of events including hiring vendors, booking venues, inviting participants, and creating signage
• Act as a point of contact for the staff, event volunteers, vendors and venues throughout the event planning process and during the event
• Manage guest list and vendor specifications, and ensure all parties understand relevant information and details
• Negotiate contracts with venue personnel, caterers, A/V providers, and other vendors to acquire necessary services and activities for events while meeting budgetary objectives
• Perform post-event tasks promptly such as communicating with the guests to ensure satisfaction, reviewing invoices and bills, approving payments, and documenting issues and resolutions

Other:

• Support with office-type activities such as answering the telephone, relaying messages
• Assist in supervising and caregiving children as teaching staff need

To Apply: Email a cover letter addressing your interest and qualifications for the position, your resume and salary requirements to hr@aozoracommunity.org. Please indicate “HR Accounting Manager” in the subject line of the email. Aozora Community is an equal opportunity employer.

This Job is Posted on March 31, 2023

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• After school

Ability to commute/relocate:

• Brooklyn, NY 11238: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location

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