Entry Level Help Desk Bilingual - Norcross, GA Job at Ole Mexican Foods, INC
We are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.
RESPONSIBILITIES:
- Manage, configure, troubleshoot and repair Handheld scanners, desktop computers, laptops, phones etc
- Track and update IT inventory
- Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
- Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)
- Create desktop computer and laptop images
- Set up and configure new computers
- Install application software
- Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
- Work with vendors to help resolve technical issues
- Lift, move IT equipment and rearrange work areas for employees
- Create and maintain process documents
- Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.
- Perform miscellaneous related duties and other duties as assigned
REQUIREMENTS:
- Certificate or Diploma from a Technical School plus one year of directly related experience
- Excellent interpersonal, verbal, and written skills
- Strong problem-solving and analytical thinking skills
- Experience using Windows 10, and Office 365 a plus
- Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and ActiveDirectory is preferred
- Ability to multi-task and prioritize assignments
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