Bloomfield Health has an exciting opportunity for a Physician Scheduling Coordinator located in Bloomfield Hills, MI.

The Physician Scheduling Coordinator is responsible for overall communications, clerical functions, receptionist duties and scheduling of all procedures at the Control Desk. As a member of the Bloomfield Health team, the main responsibility of the Scheduler is receiving incoming calls to schedule the following appointments: physicals, well visits, hospital and ER follow up, medication follow up, testing follow up, vaccines, procedures, sick visits and gaps in care. This role will include appointment scheduling via telephone as well as partnering with providers to help manage their Allscripts templates and Outlook calendars, collaborate with medical assistant team to coordinate appointments.

Duties include but are not limited to:

• Schedules a large volume of procedures and coordinates new patient consults and follow-up as well as any other medical appointments ordered by providers to ensure high level of patient and physician satisfaction.
• Schedules procedures at practicing hospitals when requested.
• Prepares schedules for physicians daily along with rotating weekends.
• Works to streamline scheduling processes and assists supervisor with providers’ calendars.
• Keeps physician meetings organized and updated.
• Ensures smooth patient flow, improved patient access, coordinates physician availability, monitors and facilitates results reporting.
• Ensures smooth patient flow, improved patient access to appointments in our system, coordinated provider availability, quick responses to referring providers, acquisition of patient records, and excellent communication (both written and spoken) with incoming patients and families.

Responsibilities/Job Description:

• Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility and appearance.
• Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
• Accurately, appropriately and efficiently schedules services, tests, procedures and appointments for multiple physicians, adhering to specific department guidelines and protocols, ensuring service excellence at all times.
• Gathers complete and accurate patient type, demographic and billing information. Pre-registers patients in a timely and efficient manner.
• Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
• Advises patients and provides them with any necessary prep, instructions appropriate to the scheduled test(s). Gives other directions, locations and instructions for check-in on the day of service (in writing when indicated).
• Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the financial counselor when indicated.
• Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
• Responsible for reservations and registration for community and hospital events and classes.
• Attends meetings monthly with staff.
• Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system.
• Performs other duties as requested by the supervisor.

Education:

High School Diploma or Equivalent

Medical Assistant or Medical Secretary or Unit Coordinator preferred.

Trade or Vocational Certificate preferred.

Experience:

Prior secretarial experience preferred.

Prior scheduling experience is preferred.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bloomfield Hills, MI 48302: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Insurance verification: 2 years (Required)
• Medical scheduling: 2 years (Required)
• Patient calls: 1 year (Preferred)

Work Location: In person

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