Planner/scheduler organizes and directs the day-to-day preventative and response maintenance operations and provides regular escalation and reporting to senior leadership. The position also provides administrative support to the site. This position is responsible for daily facilities services work management and administrative functions.

Responsibilities

• Serves as the initial point of contact for customers and tenants as it relates to facilities requests.
• Develops daily dispatch and efficient work planning tools for the facilities services team.
• Prioritizes work orders to be performed in a timely manner for multiple maintenance groups based on service level agreements (SLAs) and preventative maintenance schedules.
• Contacts vendors and schedules subcontractor support of work as needed.
• Monitors escalations and repeat service calls and alerts management to various patterns of work.
• Generates corrective and preventative work requests in the computerized maintenance management system.
• Takes tenant calls and processes work request to facilities technicians including:
• Manage workflow and escalation process to ensure service level agreements (SLA) are met
• Report periodically on work order volumes, turn-around times, and measure productivity of workforce.
• Manage UG2 and client vendor subcontractors
• Code and process facilities department invoices.
• Communicate work orders to technicians and resolve scheduling issues.
• Follows-up with requestors about work request status, expected completion and any delays.
• Surveys customers for satisfaction and quality auditing.
• Generate various standardized weekly reporting such as open and closed work order status and completion reporting.
• Maintain operational files, original equipment manufacturer specs, project close-out documents, regulatory files and other files as required by the site.
• Assist with quality inspections and occasional work order follow-up.
• Support work management training and continuous improvement.
• Processes weekly payroll.
• Provides administrative support to Project or Area Manager.
• Other duties as assigned.

Qualifications

• Associates degree, high school diploma or general education degree (GED) required.
• Minimum of two years related experience in facilities operation and maintenance.
• Outstanding computer skills including Microsoft Office Suite.
• Proficient Excel skills required - Experience in formatting and manipulating templates and formulas
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or issues from clients, co-workers, and/or supervisor.
• Ability to effectively present information to internal departments.
• Bilingual communication skills are preferred based on work force requirements.

About Us

UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.

We lead in our industry by understanding yours.

Developing long-lasting partnerships means offering more than unmatched management expertise. It means having a deep knowledge of your business and a thorough understanding of your goals. This unique combination enables us to customize our services and tailor our approach to meet your goals and objectives.

At UG2, our vision is to set the new standard of excellence – and create the next generation of leadership in the facility services industry. By working as an extension of your team, we are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles and Sunnyvale.

www.ug2.com

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EOE M/F/D/V

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Dobbs Ferry, NY 10522: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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