Family and Visitor Services Coordinator Job at Children's Hospital of Philadelphia
Location: LOC_MAIN-Main Hospital
Req ID: 223922
Shift: Any
Employment Status: Regular - Full Time
Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP)—named America’s 2022 Best Large Employer by
Forbes—offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP’s Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
Job Summary
Family and Visitor Services Coordinators will serve as the first point of contact to welcome and assist families at the various entrance points to CHOP. They will promote a gracious welcome, a friendly demeanor, and a willingness to problem solve for, and assist patients and families. They will display active engagement with patients and families to direct or escort families to their destination, assist with carrying luggage and other items. They will also assist families on departure from the hospital and support the overall operations of the Division of Family and Visitor Services
Job Responsibilities
Hospitality Engagement
- Serve as the first point of contact for families and visitors to CHOP including, but not limited to:
- Actively greeting and engaging families upon their arrival
- Maintain knowledge of hospital and surrounding area to assist families
- Providing navigation assistance within the CHOP facility to ease anxiety for patients, families and visitors.
- Escort families to their destinations and assist with luggage when necessary
- Circulates throughout the Hospital to provide assistance and directions to patients, families, and visitors
- Ensure that patient experience is maximized by maintaining the highest level of service standards that are aligned with the expectations of CHOP
- Orients families and visitors to the Hospital, including anticipated needs unique to families of assigned area
- Answers calls via the patient information lines
Daily Operations
- Check in/badge all visitors at the Wood Welcome Center(s), Buerger Center, or Main Campus information Desk.
- Maintain a visitor restriction file in conjunction with the Security Department
- Immediately notifies appropriate departments of any conditions that may cause a risk to employees, patients, families and visitors
- Cross-cover as needed and perform other related duties as assigned to support the mission and operations of the Division of Family and Visitor Services
Required Licenses, Certifications, Registrations
Required Education and Experience
Required Education: High School Diploma / GED
Preferred Education, Experience & Cert/Lic
Preferred Education: Associates Degree
Preferred Experience: Customer service experience in a healthcare setting
Additional Technical Requirements
- Able to serve as a champion of CHOP ICARE values
- Promote teamwork to achieve CHOP’s mission and values
- Excellent oral and written communication skills.
- Ability to prioritize and complete duties in a timely and organized manner
- Performs work according to CHOP policies and procedures, professional standards of care, and applicable laws
- Must work with or without supervision.
- Display support for CHOP mission and safety goals, abide by all measures of infection prevention guidance, including hand hygiene
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19. Learn more.
CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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