Basic Purpose:
This position is responsible for the development of the customer relations between Taylor Construction Equipment and the end
users, by providing prompt and efficient service and aftermarket support.
Nature and Scope:
This position reports directly to the Service Supervisor for Taylor Construction Equipment. Parts are requisitioned and reports are
submitted through that office. the Field Service Mechanic is required to keep his/her supervisor informed of activities and any
change in schedule. Servicepersons are usually assigned to a territory but are called upon to assist in other areas as required. Some
may not be attached, but “float” on special assignments or to fill in as needed.
The Field Service Mechanic is responsible to develop a personal relationship with the customer, showing a positive and concerned
interest in the customer’s business as by the following: (a) upon delivery of a machine – assembling, if necessary, performing
inspections, training operator in machine operation, its functions and capabilities, setting forth warranty and maintenance
requirements; (b) making routine calls as time permits; (c) performing prompt and satisfactory repair or replacement service; (d)
correct reporting of time, parts, travel, etc., to assure correct billing.
The above responsibilities require some vocational training and formal schooling in hydraulics, electronics and diesel engine repair.
Experience is the construction equipment industry is a MUST. The position calls for considerable experience as a general mechanic
and additional experience in welding, hydraulics, electronics, and diesel engine repair. Training and experience will be provided by
Taylor, in order to gain familiarity with the product, its parts, and assemblies, its literature, and the company policies affecting
warranty. The field service mechanic is required to interpret blueprints, wiring and hydraulic diagrams, parts catalogs, lubrication
charts and repair manuals. The incumbent must show versatility and ingenuity to get the machinery operating in the least possible
time. Customer satisfaction is the ultimate goal.
Principal Accountabilities:

• Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering

location of machine and availability of parts.

• Diagnoses malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and

controls - to correct malfunctions and to keep machines in operating condition.

• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Inspects, operates, and tests machine upon initial delivery, at specified inspection intervals and upon completion of any

repair work to ensure proper functioning of equipment and its components.

• Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the

time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged, and proper billing
can be made.

• Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meeting

of departmental personnel and reading of technical literature.

• Promotes and enhances company image by maintaining a neat, personal appearance and by keeping the service truck in a

clean, polished, and orderly condition.

• Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring

with Engineering, Manufacturing, and other service personnel to resolve.

• Experienced or advanced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the

assembling or servicing of large units or in a joint effort on large repair jobs.

Job Snapshot