Field Service Engineer

Are you ready to break free of the mundane?

• Seeking a clear path to grow?
• Seeking a career with purpose, that will bring value to the community, people, and organizations?
• Giving the opportunity to continuously innovate? Where you can be part of a company that knows developing an amazing team makes all the difference, where each day brings a new challenge?

Look no further!

Requirements

• Associates Degree in Mechanical or Electronic Technology
• Technical School graduate (Electrical/Mechanical Background)
• High School Graduate
• Experience working with electro-mechanical equipment would be a plus.
• Ability to read basic electrical schematics would also be a plus.
• Not afraid to get ‘dirty’ at times.

The Company will train qualified individuals (including on-the-job training), which will take a variable amount of time depending upon the applicant’s work background, education, and ability to learn/understand the Company’s equipment and technologies.

Field Service Representatives must possess a strong work ethic, a high energy level, very good communicative skills, and willing to travel approximately 50% of the time nationwide, and perhaps occasional travel abroad. This is a salaried position with additional compensation when traveling on behalf of the Company and its customers.

Primary Responsibilities

• Assist customers (on site) starting-up equipment.
• Train customer operators (on site) in the use of Equipment.
• When necessary, repair/replace problematic or failed components on site.
• Warranty replacements must be approved since equipment warranty stipulations have time limitations, which usually requires Factory verification.
• Field Service Representatives share responsibility for off-hours customer phone assistance (24-hour assistance), typically over weekends/holidays (compensated accordingly).
• When not traveling, Field Service Representatives perform the following functions:
• Follow-up on your last Field Service Visit with the customer to ensure all is well.
• Test completed Weigh Feeders, Water Treatment, and certain other equipment prior to shipment.
• Provide telephone and other types of assistance to customers.
• Assist Electrical Production testing completed control panels.
• When necessary, write follow-up letters/memos to customers (such documentation must be reviewed by the Field Service Manager and perhaps, also by Sales prior to mailing).
• With the applicable in-house personnel, investigate unusual problems that may have been experienced in the field.
• Maintain all expense reports current

Achieve the requirements & responsibilities by:

• Initiating new, creative ideas.
• Having a willingness to be flexible - adapting to new paths
• Strong problem solving / troubleshooting practices.
• Able to manage multiple projects.
• Being a team player and working cross-functionally.
• Managing resources and relationships - internally and externally.
• Consistently evaluating processes, automate, recommending changes when appropriate.
• Supporting all business operations, value in - value out.
• Adapting, realizing workflow can, will change as our business grows.
• Communicating throughout organization.

Process Management - Achieve the requirements and primary accountabilities by:

• Being a team player and working cross-functionally.
• Managing resources and relationships - internally and externally.
• Consistently evaluating processes - recommending changes when appropriate.
• Communicating throughout organization.
• Initiating new, creative ideas.
• Having a willingness to be flexible - adapting to new paths.
• Able to manage multiple projects.
• Strong problem solving/troubleshooting practices.

What we offer:

• A dynamic, flexible culture, that promotes collaboration and professional/ personal growth of each team member.
• To be a part of a well-established team that values hard work, innovation & knows the value of its people.
• Coaching, mentoring helping team members realize their potential, aiding in defining goals and executing them.
• We are privately owned with an aggressive growth strategy; Making way for ample advancement opportunities to transition into operations and/or direct management.
• Competitive base package + bonus plan
• We have continuous training, and are firm believers that a strong, knowledgeable, well-trained staff is the reason we are at the top of our field, having continued success.
• Our goal as leaders is to provide value, value to our clients, vendors and more importantly to our team- YOU.

Looking forward to getting to know you...

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Schedule:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Bergenfield, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Mechanical knowledge: 4 years (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: In person

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