The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a
team of 12-16 satellite installation technicians. The FSM is responsible for enhancing the quality of
services that are being provided to DISH Network customers, in a safe and values driven environment.
Essential Duties and Responsibilities:

Essential Duties and Responsibilities:

• Hire, train, and evaluate new technicians
• Conduct performance review meetings, coach employees’ about work-related issues and job
  performance deficiencies, monitor employees work levels and review work performance
• Investigate and follow-up on customer damage claim incidents
• Determine schedules, sequences, and assignments for work activities, based on work priority,
  quantity of equipment, and skill of personnel
• Manage routing and calendar systems to ensure sufficient workforce capacity to meet customer
  needs while limiting excess costs
• Conduct inbound and outbound telephone calls to ensure customer satisfaction and high quality
• Provide technical troubleshooting to technicians and customers
• Share relevant information to technicians and team-members as appropriate
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety
  training to prevent, detect, and correct unsafe conditions or violations of procedures and safety
• Investigate accidents or injuries and prepare reports of findings
• Requisition materials and supplies, such as tools, equipment, or replacement parts
• Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational
  procedures, or equipment use
• Conduct technician team meetings
• Complete van inspection, maintenance, and cleaning
• Deliver equipment and tools to field technicians.
• Establish satellite TV systems by installing equipment, running and pulling cable, programming
  and calibrating equipment while adhering to codes, regulations and standards
• Maintain a safe work environment by following safe practices and adhering to safety policies
• Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length
• Must be able to work in tight spaces, including attics and crawl spaces
• Must be able to work outside in all weather conditions
• Must be able to stand for extended periods of time

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