$5,000.00 Signing Bonus

Pro-Vigil, Inc. is the largest provider of Remote Video Monitoring throughout the United States. We are looking for hard working, dedicated Field Service Technicians to join our Operations Team to service Pro-Vigil camera equipment in the field and provide excellent customer service while doing it.

• Entry-level position with training provided
• Perform routine installation, maintenance (closing tickets), repair, and preventive maintenance on Pro-Vigil security systems
• Pre-Test Units prior to installation
• Remove units upon completion of a job
• Travel to customer sites to provide on-site service and repairs while providing the Best In Class Customer Service for which Pro-Vigil is known
• Partner with Sales Reps on work status
• Work closely with leadership on open/completed jobs
• Provide exceptional customer service along with quality performance
• Properly record all required information on data devices and/or work orders
• Operate Company vehicles in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies
• Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results
• Performs on-call duties and responsibilities as required of all field service technicians
• Perform other duties as requested by supervisor

Qualifications

• Experience installing CCTV equipment including fixed cameras, PTZ cameras, network and BNC cabling, and alarm equipment (Desired but not required)
• Valid driver’s license with a safe driving record
• Professional appearance
• Enhanced communication skills
• The ability to lift up to 60 lbs
• A sound troubleshooting thought process, high attention to detail and a customer-focused mentality.
• A self-starter who is career minded and motivated to advance within the organization
• Minimum one year experience as a Field Technician I
• Successfully completed IPVM - Camera Course certification within first nine months of employment
• Establish and maintain positive and collaborative working relationships with internal and external customers.
• Updates every ticket within SLA
• Completed inventory counts weekly
• Metrics ( CSAT, Last assignment to resolution time repair rate, % tickets completed by Technician.)
• Thorough understanding of mobile troubleshooting with a minimal need for IT support on mobile tickets
• Performs job safely with respect to others, to property and to individual safety.
• Works effectively with others in the Company to encourage teamwork and productivity.

Physical demands

• This position requires extensive travel, up to 60% of the time
• This position requires that physical labor be completed at times for jobs
• Operating scissor lifts, booms, or forklifts safely

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Outdoor work

Experience:

• Field service: 1 year (Required)
• CCTV: 1 year (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road

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