The Field Support Engineer I, under close supervision and direction, installs, repairs, upgrades, and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represent Carl Zeiss Meditec at customer locations and work to achieve a high level of customer satisfaction. Maintain all company property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Keep a high level of professional communication with team, customers, management, Sales, and Technical Support.

Perform installation, preventive maintenance, upgrades, and repair. Diagnoses mechanical, hardware, and software failures applying knowledge/experience of established policies and procedures. Coordinate and implement basic technical solutions within a clearly defined solution space. Demonstrate good judgement in selecting methods and techniques for obtaining solutions. You must live no further than 1 hour from downtown Seattle.

• Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training)

• May be trained to conduct special site or system environmental analysis tests as assigned by management.

• Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required

• Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Management, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.

• May provide defined pricing, availability, and schedule information to customer within established guidelines under guidance if applicable. Supports quote preparation.

• Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.

• Determines cost effective repair/resolution. Follows established policies and procedures.

• Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe

• Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a communications link to the customer.

• Suggests additional and/or alternative products or services to meet customer needs.

Job Requirements

• 0 – 3 years of previous field service experience required.

• BS degree in Electronics, Engineering, Computer Technology and related fields preferred.

• A+ and Net + certification preferred.

• Theoretical understanding of basic electromechanical, electronic, and optical systems.

• Basic understanding of troubleshooting techniques and approaches.

• Must have good verbal and written communication skills.

• Must have strong computer skills with the ability to obtain specific certifications as required.

• Must be able to pass required training to service fine mechanics and optics.

• Must be willing to travel in the US and internationally for training, meetings, exhibit support, and coverage outside assigned territory.

• Be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval.

• The position requires an average of four (4) hours driving per day; must have a valid driver’s license and good driving record.

• Be able to lift up to 80 pounds; 30% of the average workday is spent standing or walking.

Job Type: Full-time

Pay: $50,000.00 - $68,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Self-determined schedule

Application Question(s):

• What is your desired salary?
• Are you willing to spend an average of 4 hours driving daily?

License/Certification:

• Driver's License (Required)

Work Location: Remote

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