East Stroudsburg University is hiring a Financial Aid Specialist! Located in the beautiful Pocono Mountains of Pennsylvania, ESU’s proximity to New York City and Philadelphia provides convenient access to internships, careers and social activities. Just minutes from campus are the country’s largest water parks, scenic Delaware Water Gap Recreation Area, Appalachian Trail, and other opportunities for recreational fun.

As the Financial Aid Specialist, you will need to think creatively and have a demonstrated commitment to delivering quality customer service and financial aid education. You will be an active member of the Enrollment Services team and will work closely with the Director to administer direct loan subsidized/unsubsidized direct loan programs. You will thrive in this role if you like combining your financial aid/bursar experience and analytical skills while applying policies and procedures to ensure compliance with the U.S. Department of Education, FERPA, state, and university regulations. To be successful in this role, you must be compassionate and empathetic to student and parent concerns in financing an education and work independently to stay current on financial aid regulations.

Your normal hours will be Monday – Friday 8 am to 4:30 pm, but you may have to flex your schedule from time to time based on the needs of the business to be a true Financial Aid Specialist. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ESU operations humming.

Please apply online at: https://ESU.csod.com/ats/careersite/jobdetails.aspx?site=1&c=esu&id=6562&source=Indeed

What Will I Do At ESU? (AKA Essential Duties)

- Interpret Federal, Pennsylvania, and university law, regulation, and policy; apply policies and procedures ensuring compliance within said law and regulation.

- Provide input to the Manager of Financial Aid regarding changes to compliance on verification from the daily NASFAA Updates, Dear Colleague Letters, Federal Student Aid website and the Federal Student Aid Handbook.

- Counsel parents (families) and students in understanding and resolving financial aid eligibility and enrollment issues. Exercise empathy and resourcefulness in daily e-mail responses and phone conversations both internally and externally.

- Assist the third-party verification servicer in the coordination of verification program processing, which includes:

• Review and complete appropriate filtering through the third-party vendor website to assist students with questions and uploads.
• Correspond with the School Servicing Center on monthly updates and reports to determine progress of verification students. Serve as the ESU contact point for the School Servicing Center.Update FAFSA transactions once verification has been completed.
• Discuss FAFSA data, necessary paperwork, and potential changes with students selected for verification.
• Administer the Federal Verification Requirement in cooperation with a third-party verification provider and process V4 and V5 verification students.
• Develop, document, and implement a systematic method to increase the overall percentage of students selected for verification who complete the verification process.
• Educate and inform financial aid staff, students, parents, and other ESU staff about regulations affecting verification.
• Update V4 and V5 Forms annually, or as needed, based on changes to selected verification items as determined by the US Department of Education, student and stakeholder feedback.
• Report results of V4 and V5 verification to the COD website.

- Administer monthly reconciliation of the Direct Subsidized and Unsubsidized Loan programs including comparisons of COD reports with G5 Drawdowns and Banner awards. Resolve data rejects from the Department of Education and package students. This includes comparing data, reporting, resolving any flags, providing updates, and communicating any other needs in this area.

- Administration of federal academic progress for the university, federal aid awarding, conducting training/workshops on financial aid related functions, and troubleshooting issues. Provide support as needed for PA State Grant (PASG) and Institutional Aid questions and processing. Provide support to the Director of Financial Aid and bring forward necessary updates due to regulations and needs of students, faculty, parents, and staff.

- Provide excellent customer service through the use of the queuing system and correspondence through e-mail, phone calls, and face-to-face interactions with students, parents, faculty, staff, and other university stakeholders.

- Represent the University at orientation, open house programs, recruitment events, enrollment workshops, etc.

- Perform other duties as assigned.

What We're Looking For (AKA Qualifications)

• Bachelor’s Degree required in related field, such as business, mathematics, or other STEM field.
• 2+ years of financial aid, bursar or business-related environment (e.g. banking, insurance, personal finance etc.) experience.
• 2+ years of experience working in higher education preferred, especially within an enrollment services department.
• Demonstrated strong analytical, organizational and mathematics skills.
• Ability to be compassionate and empathetic.
• Public speaking and presentation skills regarding financial aid topics.
• Professional work experience with Microsoft Suite, especially Excel, Word, and Teams. Experience with Banner, WarriorFish, Slate, or something similar is helpful.

What We Offer

- Outstanding benefits package including medical from date of hire, retirement contributions, employee wellness program, and paid leave

- Living by the Warrior Code:

• Accountable for One's Actions
• Committed to Self-Growth
• Willing to Sacrifice for the Greater Good
• Positive, Honest, and Loyal
• Respectful of the Environment and Community
• Dedicated to Empowering Others

We believe diversity, inclusion and belonging is key for our teams.
Much like our academic programs, we are proud to foster a workplace that is unique to higher education. As an organization focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring others.

And yes, legal made us spell this out…
Must be at least 18 years old and have English literacy skills. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: https://www.esu.edu/president/10-action-plan.cfm

Job Type: Full-time

Pay: $51,306.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• What are your salary requirements?
• Are you legally authorized to work in the United States for East Stroudsburg University of Pennsylvania without employment visa sponsorship?
• Will you now or in the future require sponsorship for employment visa status?

Education:

• Bachelor's (Preferred)

Experience:

• financial aid, bursar or business-related: 2 years (Preferred)

Work Location: In person

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