Company Introduction:
Blue Ridge Bankshares, Inc. is a multi-state bank holding company that is the parent company of Blue Ridge Bank, N.A., a client-centered financial services company offering commercial banking services throughout Virginia and North Carolina. Blue Ridge Bank currently has over 500 employees with a desire to build an even larger, stronger team. Blue Ridge Bank’s mission is to create financial value and opportunity for our shareholders, customers, employees, and communities by providing evolving, flexible, and customized solutions for the needs of our clients. And, to have fun while doing it.

We strive to be more than your average community bank. We focus on meaningful growth with positive financial results. We want our products and services to improve the quality of life for our customers. Our core values are to act with integrity, to serve others, to commit to success, celebrate achievements, and to enjoy every day.

Position Title: Fintech Operations Specialist
Reports To: Director of Partner Operations

Work Locations: Luray, VA

FLSA Status: Non-Exempt

Position Purpose:

This position works directly with Fintech clients and serves as a liaison between Fintech clients and the Bank. This position primarily performs necessary compliance duties for Third-Party Providers offering deposit and/or lending products in partnership with the bank.

Responsibilities:

• Verifies client information / CIP in compliance with loan applications.
• Follows established procedures and processes as defined in the client contracts for funding of various loans.
• Management of spreadsheets, general ledgers, and various transactions to ensure funding of client’s accounts.
• Executes ongoing compliance monitoring reviews in accordance with the established procedures, rules, and regulations which align with those of the bank.
• Supports the Compliance management during regulatory exams and/or execution of new/existing Fintech platforms and systems.
• Maintains a solid customer relationship by handling questions and concerns.
• Resolves customer complaints, managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems.
• Performs various administrative tasks such as collecting mail, sort and send to appropriate destination.
• Processes transactions and returns, compiles data, and generates and complete reports for Fintech clients and accounts.
• Partners with branch employees to create, send, and maintain records of Cashier Checks for Fintech Clients.
• Generates and maintains records of transactions by establishing accounts; posting transactions; ensure legal requirements compliance.
• Responsible for daily and monthly invoices for clients.
• Responsible for wire transfers, processing of client payments, and client payments of services rendered.
• Other duties as assigned.
• Create value for the bank and its employees.
• Be a good teammate.
• Live our core values.

Education and Certifications:

High School Diploma or Equivalent.

Skills:

• Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook, etc.).
• Organizational skills and attention to detail.
• Strong decision-making/problem resolution skills.
• Demonstrate strong analytical and math skills, organizational skills, and customer service skills.
• Effective verbal and written skills to effectively communicate in the English language required.
• Experience within Banking or similar field.

Abilities:

• Ability to learn bank programed software.
• Ability to build and maintain relationships with accounts while providing exceptional customer service.
• Ability to work all branch hours, remote or in office, including weekend and evenings.
• Ability to work within a team environment.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals, or government regulations.
• Ability to deal directly with the public, on the phone or face to face, following the Bank’s Customer Service Standards.

Preferred Qualifications:

• Two (2) or more years of experience within Banking or similar field.

Benefits:

• Medical Health Care Plans: Blue Ridge Bank contributes up to $525.00 dollars towards the cost sharing of the Health Care Plans.
• Dental
• Vision
• Health Savings Account
• ESOP
• 401K
• Life Insurance
• Paid Leave Time (PLT)
• Bereavement Leave
• Observed Legal Holidays: 11 Federal Holidays
• Short Term Disability
• Long Term Disability
• FMLA Leave
• Parental Leave
• Continuing Education Plans
• Tuition Reimbursement Program

Legal Disclaimer:

It is the policy of the Blue Ridge Bank that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

Blue Ridge Bank provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the Blue Ridge Bank Human Resources Department directly at HR@mybrb.bank. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.