We are looking for a Front Desk Administrator to efficiently and effectively help run our business. We are looking for an applicant who can coordinate client schedules, is quick on the computer, can sell high ticket items, sign clients up for memberships and maintain the cleanliness of the salon. Must have a hospitality driven mindset.

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Outcomes:
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• * Coordinate client bookings and be proactive with the schedule

• Answer emails, phone calls and Facebook inquires

• Book clients in an efficient way that maximizes schedule time

2. Make weekly/monthly service goals

• Use leads via Facebook, Email & Phone to answer all client questions

• This is a sales position so you will be paid bonus based on how many Microblades you book

• Book appointments to maximize schedules for Laser, Microblading, and waxing.

• Let management know of last minute openings so we can post about it. Also must let us know when those spots book

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3. Pre-book 40% of all clients that come in the door

• Help us get form a 29% pre-book rate to a 40% pre book rate

• Sell 5 waxing memberships per week minimum ( this will help with pre-book rate)

• Make sure clients know benefits of pre booking in advance

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4. Maintain cleanliness of salon

• We are a high end waxing and microblading salon, your job is to maintain the cleanliness of the front, hallways and bathroom

• Empty packages that which come in daily and organize in breakroom

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Competencies
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Friendly and outgoing personality - You must be hospitality driven. We are here to serve clients and make sure they know they are welcomed and taken care of the moment they walk in the door.
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Organization and planning - Must be good at organizing to maximize our service providers schedule and get the maximum amount of clients in per day.
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Attention to detail - Do not let important details slip through the cracks, as some details could cost us hundreds of dollars
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Proactivity - Acts without being told what to do. Sees what could be better and can bring new ideas to the company
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Enthusiasm - Exhibits passion and excitement over work and has a can-do attitude
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High Standards - Expects personal performance and team performance to be nothing short of the best
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Listening Skills - Lets others speak and seeks to understand their viewpoint. Especially when dealing with difficult clients
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Communication - Speaks and writes clearly and articulately, especially with client emails and Facebook responses.
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Teamwork - Feels comfortable to reach out to peers for help, or help them when needed. We have a small but mighty team so must be able to bring positive energy to our working environment
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Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Tampa, FL 33611: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 4 years (Preferred)

Work Location: One location

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