Continental Hospitality Inc. is seeking a dynamic, service-oriented Front Desk Agent to join our team at our Suites at Sunchase location! CH Inc.is an organization whose success is rooted in its service culture. Our mission is to provide the highest quality customer service through friendliness, expertise, a sense of warmth, and individual pride. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join CH Inc. you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! CH Inc. provides a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Continental Hospitality Inc. is a hospitality management group with experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers operating 3 locations across Texas. Our portfolio includes reputable brands like Marriott, Suites at Sunchase as well as other unique, independent, boutique and lifestyle properties.

JOB DUTIES AND RESPONSIBILITIES

Check guests in and out of the hotel. Make future reservations when necessary.

Post phone charges, valet charges and other miscellaneous charges to guest accounts.

Administer hotel guest payment policies.

Handle hotel phone system, transfer calls. Take messages for guests as well as hotel staff.

Facilitate guest reservations using SKYTOUCH, noting any special requests.

Assist in the verification, balancing and revenue maximization of hotel's room availability.

Coordinate with other departments to fulfill guest special requests.

Communicate hotel facilities and services to guests at check-in.

Answer guest questions regarding local area facilities.

Responsible for shift cash transactions.

Responsible for maintaining the hotel key security system.

Administer guest safe deposit boxes.

Know hotel emergency procedures.

Inform housekeeping of vacant dirty suites as they become available upon checkout.

Update room status as housekeeping notifies the desk of changes.

Distribute mail to guest boxes as well as to hotel staff.

Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.

Track status of guestrooms used for tours and status of guestrooms in maintenance.

Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.

Other duties as assigned

EDUCATION AND EXPERIENCE

High School Diploma/GED

At least one (1) year of customer service (preferred)

SKYTOUCH software (preferred)

KNOWLEDGE, SKILLS AND ABILITIES

Ability to multitask

Ability to communicate effectively verbally and in writing

Team player

Ability to exceed expectations of guests

Knowledge of cleanliness standards

PERKS/BENEFITS

Continental Hospitality Inc.offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Health Savings Account, EAP Program, Marketplace Discounts at Hotel locations, and a flexible and fun working environment!

Job Types: Full-time, Part-time

Pay: $9.00 - $11.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift

Ability to commute/relocate:

• Houston, TX 77090: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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