Front Desk Agent Job at Fairfield Inn & Suites by Marriott Valparaiso
Fairfield Inn & Suites by Marriott Valparaiso Valparaiso, IN 46383
· Check in customers using computer program and provide guests with directions to their room
· Inform customers of all on-site amenities and any relevant information that they will need
· Handle and resolve guest complaints
· Invoice and bill guests for their stay and services used
· Communicate with guests via text and in person to better understand their individual needs to provide them with the best service possible
· Maintain a clean lobby and fresh coffee
· Stock amenities as needed for guest use
· Assist guest with any ongoing situation due to there stay
Skills and Qualifications
Customer service: Customer service skills are a requirement for our Guest Services team members. They work with guests when checking in, checking out and when guests request information from the front desk.
· Computer knowledge: Basic knowledge of computers. Guest Services will use computers to check in guests, create invoices and manage online bookings.
· Communication: Strong verbal and nonverbal communication skills are important for our Guest Services team members. Guest Services will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
· Problem-solving: Guests will often come to the Hotel Front Desk with problems. The ability to identify and overcome a problem can be useful in the role.
Job Types: Full-time & Part-time
Pay based on Experience
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- Valparaiso, IN 46383: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
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