Front End Client Care Coordinator 18 hours/ week

Therapeutic Massage & Bodywork on quaint Main Street in Pleasant Grove is looking for our next remarkable team member for our front-end department who will enjoy spending their days in support of our amazing clients, massage therapists, and doctor by answering client calls, scheduling treatments, checking clients in and out for scheduled appointments, and supporting our treatment team for a seamless client experience.

Our front-end client care coordinator plays a key role in every client having the most incredible therapeutic massage, float therapy, and chiropractic care experiences!

If you've dreamed of working with a team who are respectful of one another, in a quiet and relaxing environment where you get the satisfaction of completing tasks every day while helping others, this is the place for you!

Therapeutic Massage & Bodywork empowers employees to perform at their best, have fun, and feel safe to be their nerdy, genuine selves.

Roles & Responsibilities:

Our front-end client care coordinator directly reports to our Human Resources Administrator Manager, Michele, and works closely with our Licensed Massage Therapist team, other front-desk associates, our billing team, and our on-site Physician. We truly work as a team!

• Performing all administrative tasks related to providing excellent client service.
• Performing all administrative duties and daily activities to ensure smooth clinic operations.
• Performing a variety of tasks related to providing an amazing client experience.

Skills & Requirements:

• 1+ years experience with any retail, restaurant, or service industry positions
• Knowledge of Google Apps, cloud-based programs, and a basic understanding of Mac OS
• Excellent phone skills and verbal communication
• Professional writing skills and legible handwriting
• Ability to navigate spreadsheets
• Mathematically inclined (basic addition, subtraction, percentage calculation)
• Ability to perform light cleaning duties
• Ability to lift up to 20lbs
• Ability to sit, stand, walk, bend, and reach overhead
• Willingness to fill in where needed
• Process driven; excellent at follow-up activities
• Ability to balance company policies and good customer service
• Tech/ software savvy
• Positive & Creative problem-solving skills

Characteristics:

• Detail oriented
• Welcoming; smile through the phone
• Passionate about following checklists
• Can-do attitude
• Customer Service Driven
• Punctual & Reliable

Hours: 18 Hours/week

• Training: FIRST Week: Tues, Wed, Thurs 10:00 am - 4:00 pm

Schedule starting Day 8: Monday, Wednesday, Friday 9:00 am -3:00 pm

Compensation & Benefits

Training Pay:

$10/ hour + Product sales commissions + Gratuities (tips) = range of $10-20/ hour.

Regular Pay:

$11/ hour + Product sales commissions + Gratuities (tips) = range of $11-30/ hour.

Bonus Opportunities:

Performance & Sales Bonuses

Benefits:

Uniform Provided

Streamlined onboarding and training process

Ongoing Mentorship, Training & Education

Affordable healthcare plans

401K company match program

Paid Time Off

FREE Chiropractic Care

FREE Float Therapy

Discounts on Therapeutic Massage

Discounts on Products

Test new products FREE

Thanksgiving & Christmas Holidays Closed

Most other holidays have partial or full closure

Job Type: Part-time

Pay: $10.00 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

COVID-19 considerations:
Test kits are available for staff, asking clients to stay home when sick, following universal precautions throughout the clinic.

Ability to commute/relocate:

• Pleasant Grove, UT 84062: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work the shifts detailed in the job description?

Experience:

• Retail/ Restaurant/ Service: 1 year (Required)

Work Location: In person

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