Hours/ Shifts Available 7:00AM-3:00PM, 3:00PM- 11:00PM, 11:00PM- 7:00AM (FULL TIME AND PART TIME AVAILABLE)

POSITION SUMMARY: Guest Services Specialists will assist guests throughout all stages of the guest's stay while upholding the company culture and values. This position needs to have a desire to create a positive first impression for guests while keeping that standard for the duration of the guest's stay. Guest Services Specialists will know the location and types of available rooms as well as the activities and services of the property. This position will perform cashiering tasks such as posting charges to the guest and paid out's. This position works closely with the housekeeping department to keep room status reports up to date, and coordinates requests for maintenance / repair work.

Overall this position requires someone who will provide exceptional customer service, and someone who will C.A.R.E!

Our Company Culture is C.A.R.E.

Committed to Guest Service

Always uplifting team members

Rarely Complaining

Eager to Learn

Duties and Responsibilities:

• Register guests and assigns rooms.
• Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, etc.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to a manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Education: There are no educational requirements to fulfill this position. The candidate must be able to speak, read, and write. The candidate must understand the primary language used in the workplace, and be able to speak and understand the primary language used by the guests who visits the hotel.

Experience: Previous hotel-related experience desired, or any work experience that shows customer care to be the highlight of the previous position.

Determinations: The candidate must be able to perform the daily responsibilities

Equal Employment It is the established policy of The Champ Group, to provide equal employment opportunities to all qualified persons and to administer all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. The Company takes allegations of discrimination, intimidation, harassment and retaliation very seriously and will promptly conduct an investigation when warranted. Equal employment opportunity includes, but is not limited to, employment, training, promotion, demotion, transfer, leaves of absence, and termination.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Work Location: In person

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