Front Desk Manager
The Spa at the Glen - North Orange County’s Top Day Spa

The applicant will primarily lead and work alongside Spa Attendant/Coordinators, Service Providers, Laundry staff. Will report to Spa Director and Operations Manager. Must be able to work in a fast-paced environment. Must be able to perform all job duties in case there is a shortage of staff and business demands. Applicant should have prior experience managing a team in a Guest service atmosphere.

Some of the responsibilities but not limited to are as follows:

• Ensure spa attending and front desk duties are being completed. Responsible for ensuring spa is clean, stocked and up to spa standards at all times.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals.
• Be flexible with schedule and covering shifts on short notice. Must have good work attendance record.
• Advise providers of last minute changes or additions to schedule and resolve scheduling situations as needed.
• Required to maintain and respect professional boundaries with spa attendants/coordinators.
• Must be able to delegate work tasks in a professional and positive manner.
• Take ownership in resolving Guest concerns and/or issues with patience, efficiency and professionalism.
• Be a role model for all staff.
• Report maintenance and safety issues to Operations Manager and Spa Director.
• Report any Guest or Employee issues to Operations Manager and Spa Director.
• Regularly perform spa walk throughs ensuring each area of the spa is up to spa standards.
• Maintain clean spa area( stocking, laundry, dusting, restroom checks.)
• Answer phones, schedule services and assist Guests with any questions about their visit.
• Ensure that schedule is being booked efficiently.
• Organize and restock retail store and report needs to Operations Manager and Spa Director.
• Manage employee breaks and rest periods.
• Check Guests in before their scheduled services and out at the end of their stay.
• Sell products, gift cards and memberships using our point of sale system.
• Be conscientious of the Guests' needs and surroundings.
• Balance cash drawers as needed and run daily reports at closing.
• Communicate and listen effectively to Management, Supervisors, Employees and Guests.
• Maintain a professional appearance by complying with the dress code.
• Must be able to work weekends, evenings and some holidays.
• Must be professional, have a good attitude and have strong interpersonal skills.

Job Perks: Opportunity to make membership sales commission. Use of the spa amenities during select times. Retail and service discounts.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Brea, CA 92821: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest/customer service: 2 years (Preferred)
• Manager/Lead: 2 years (Preferred)

Work Location: In person

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