Title: Front Desk Clerk

Location: 375 Commerce Parkway, Rockledge, FL, 32955

Duration: 3+ Month’s Contract with possible extension

Shift Timings: Monday to Friday 8:00 AM to 5:00 PM

Payrate: $15.00/hr on W2

Roles and Responsibilities:

• Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
• Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
• Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
• Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
• Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks.
• Assists customers with referrals to other agencies and community resources.
• Monitors lobby traffic flow and notifies supervisor of any issues.
• Completes client registration clearances (CRAD) as needed.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
• Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
• Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.

MINIMUM SKILL REQUIREMENT:

• Knowledge of the principles and techniques of effective communication; office procedures and practices; basic arithmetic.
• Ability to deal with the public in a tactful, courteous and effective manner; speak clearly and correctly; listen effectively;
• Record and evaluate data relating to applicant employment or assistance for health care or community services;
• Understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services;
• Review data for accuracy and completeness; organize and maintain filing systems;
• Perform basic arithmetical calculations;
• Plan, organize and coordinate work assignments;
• Communicate effectively;
• Establish and maintain effective working relationships with others.

Job Type: Contract

Salary: $14.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Rockledge, FL 32955: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Front desk: 1 year (Required)
• Receptionist: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location

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