Fast Tracks Canine Activity Front Desk Staff

Reports to Owner and General Manager

Wanted hours include: Monday, Wednesday, Friday 1pm to 7pm and Sunday 8am-10am and 4:30pm to 7:30pm, with occassional Tuesdays, Thursdays, or Saturdays.

Position includes some holiday hours and possible Sundays. Hours will range from 20-40 hours a week, mainly between the hours of 12pm and 8pm on weekdays, and varied hours on weekends. You may be asked to work additional hours during peak seasons such as Holidays and Spring Break. Overtime will be applied to any employee working over 40 hours in a week.

Benefits include tip sharing, close to UNI and Cedar Falls, employee discount, free gear, and more!

Customer service is a top priority, and we want to ensure all guests receive a warm welcome as they arrive and a friendly goodbye when they depart. Key responsibilities include checking pets in and out, scheduling services (daycare, boarding, training, grooming), answering phone calls, responding to online messages (social media and email), and answering any questions guests may have.

Front Desk Staff work directly with the General Manager to provide clear and meaningful information, excellent customer service, and amazing guest experiences by:

Understanding basic dog body language

Maintaining a positive, friendly attitude at all times, especially during conflict

Utilizing computer programs such as Office, Email, and other software

Keeping the Front Desk area organized and clean

About us:

We provide professional Dog Daycare, Training, Boarding, and Grooming in Cedar Falls. Whether you need Dog daycare boarding or training, the trusted professionals at Fast Tracks have the solution. We are a new brand of dog care that specializes in anxious, high energy, high intensity dogs. Our unique canine activity center gives canines a much-needed break from the stress and humdrum of being stuck in the house all day. Living in such an environment is a major cause of anxiety and obesity among pets. With a variety of fun and exciting activities, Fast Tracks provides a great opportunity for dogs to blow off some steam, keeping them happy and healthy.

Required Qualifications and skills:

• Excellent communication
• Outstanding organization skills
• Ability to build rapport with clients
• Ability to run/move/react quickly
• Ability to lift 30 lbs.
• Good decision maker
• Love of dogs
• Strong customer service

Job Types: Full-time, Part-time

Pay: $10.00 - $13.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Tips

Application Question(s):

• Why are you applying to this job? What makes your application unique compared to other applicants?
• Wanted reception hours would be Monday -- Friday 12p-7pm, and Sunday 8am-10am and 4:30pm-7:30pm. Of this, when are you able to work? How many hours a week are you looking for?
• What experience do you have in customer service? What sort of experience do you have with dogs?

Work Location: In person

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