Front Desk Supervisor (Lake Charles) Job at Caesars Entertainment
POSITION SUMMARY
This position is responsible for the successful operation of the Hotel Front Desk shift and assuring that guest have a favorable hotel and gaming experience.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
Verify incoming reservations and room blocks. Assure all rooms are properly coded. Verify transaction of desk clerks to assure accuracy and correct and errors.
Review staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities.
Interviews candidates for hotel openings. Development of staff by training, providing feedback, and evaluating.
Manages department’s financial data by maintaining all master accounts.
Review front desk shift activities with Hotel management.
Adhere to all applicable Innkeepers Laws, Gaming promotions, and regulations.
Responsible for planning, controlling, communicating and implementing procedures and processes for the overall efficient operations of the department.
Ensure staff is trained and prepared to deliver the highest level of customer service to the guests in order that they might have a positive gaming and entertainment experience.
Ensure the safety and security of employees and customers. Manages programs and processes to control and reduce loss time injuries.
Answers patrons complaints and resolves problems.
Assists and advises other departments and personnel as necessary to ensure the successful performance of the Hotel and the Company overall.
Meet with directors and managers as necessary.
Monitors FTEs, actual head count, and overtime.
Achieve departmental and individual performance goals and duties in a timely manner.
Demonstrate ability to understand, communicate and comply with Company Policies, Processes, and Procedures.
Other duties as assigned.
ORGANIZATIONAL RELATIONSHIPS
The position is responsible to the Director of Hotel for the successful performance of assigned duties and is responsible for the supervision and performance of the Hotel hourly staff.
EQUIPMENT/PHYSICAL SKILLS
Ability to use all equipment associated with the position, including, but not limited to, the following:
Switchboard with multi-lines
Computer/printer
Copy/fax machine
Phone
10-key calculator
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Physical demands associated with the position including, but not limited to, extensive standing, walking, and occasional lifting. Office environment and Casino environment exposed to various temperatures, smoke, dust and fumes, bright lights, and excessive noise levels. May include boat and/or floating barge. High rise hotel and atrium. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Management abilities demonstrated in managing shift and areas.
Public relations and customer service skills.
Oral and written communication skills.
Maintaining interpersonal working relationships among all personnel.
Timeliness and accuracy in performing assigned duties and responsibilities.
Ability to analyze and interpret departmental needs and results.
Ability to manage and resolve complex issues. Can be a high stress environment.
Ability to perform assigned duties under frequent time pressures.
Broad variety of tasks and deadlines requires an irregular work schedule in an interruptive environment.
Ability to maintain strict confidentiality relative to financial data and casino policies
ESSENTIAL QUALIFICATIONS, EXPERIENCE, EDUCATION, AND TRAINING
Two to five years’ experience as a front desk clerk or reservationist with a four year degree in a related field or equivalent work experience preferred.
CERTIFICATES, LICENSES AND REGISTRATIONS
Must have or be able to obtain an Alcohol Beverage Control Card and Responsible Vendor card. The ability to obtain and maintain any licenses, permits, insurance, or indemnifications necessary for the completion of duties and responsibilities associated with this position or for the protection of the Company’s assets, employee or patrons.
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