Front Office Manager Job Description:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Provide strategic perspective to identify, evaluate, develop and drive guest service.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff
• Carrying out activities (night audit review, setting up group billing, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff

Front Office Manager Qualifications:

• At least two years in a front desk/guest experience leadership role (Manager+).
• Able to accommodate varying schedules including nights, weekends and holidays.
• Light Speed PMS experience preferred.
• Can communicate well with guests.
• Must be able to provide outstanding customer service to internal and external guests.
• Must have knowledge of departmental operations.
• Maintain a professional appearance and manner at all times.
• Must have strong interpersonal skills and cordial behavior.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.
• Excellent communication, organization, written and guest relations skills.
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.

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Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Newark, DE 19702: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: One location

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