GIS Specialist

Putting the right location data, on the right map, for the right people, at the right time. That is how our work saves lives and protects property through Public Safety Location Intelligence™.

That may sound like a catchy tagline, but that is what we do working with leading-edge technologies and systems. Our team is looking for a top-quality GIS Specialist to join our team.

Job Summary:

The GIS Specialist is primarily responsible for developing, updating, analyzing, and managing GIS data for public safety use. The GIS specialist works on a variety of GIS analysis, GIS data development, GIS data maintenance and data preparation for use in public safety GIS systems and regularly communicates project status to our customers, so customer service is a key component of the GIS Specialist position. GIS Specialists work closely within functional teams to deliver GIS data and GIS services to our public safety clients across the United States with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement. Travel as required, less than 15% of hours for the position on an annual average.

Essential Job Duties:

• Develops and updates map data for use within public safety GIS solutions.
• Develops and edits GIS data layers using Esri based GIS applications.
• Travel to customer sites to collect and verify GIS data layers through visual confirmation. Interview residents and businesses as needed.
• Monitors and assures quality control on assigned projects.
• Solicits information from clients needed to build, update, or cleanup GIS data layers.
• Participates or leads in customer communications as part of ongoing project management.
• Reports to the GIS Manager or Project Manager on the overall status of map development and map cleanup projects.
• Monitors overall schedule for map data deliverables and reports needed changes to GIS Manager, Project Manager, GIS project team lead if needed.
• Accountable to forecast remaining project hours for assigned project tasks and reporting to GIS Manager or assigned Project Manager.

• Analyzes and reports on the suitability of GIS map data for use within public safety GIS solutions.
• Analyzes map data and databases using visual techniques and Esri based tools to determine any issues that may exist that could impact public safety response time.
• Documents and reports on issues determined through QC analysis and assists clients in interpreting the results as needed.
• Supports the GIS Managers and proposal team by analyzing and documenting map issues for internal GeoComm GIS map cleanup pricing.

• Prepares GIS map data for use within public safety GIS solutions.
• Prepare and configure Esri map documents and address locators for use within GeoComm and Business Partner public safety GIS solutions.
• Follow Esri best practices to ensure the map is configured for optimized performance.
• Prepare documentation for the Implementation team documenting any map nuances that impact the way the software works.

• Maintains and manages GIS map data and databases required for public safety.
• Maintain effective and consistent communication with clients.
• Processing and completing assigned GIS cases on or before case due date to ensure contractual Service Level Agreements (SLA) are met while maintaining effective communication concerning case status.
• Provide GIS support to clients as it relates to effectively managing map data for public safety purposes.
• Maintain base maps that are used within public safety GIS based solutions.
• Maintain Master Street Address Guides (MSAG) and provide Address Location Information (ALI) database support.
• As assigned, assist with creating GIS map builds as well as provisioning map data to public safety GIS based solutions.
• Perform regular quality assurance and scheduled quality control checks on map data layers.
• Assign addresses and assist clients with addressing questions. Notify residents and businesses of addresses as required.

• Deliver GIS Training Service
• Be able to train clients on the use of ArcGIS for Desktop to manage GIS data used within public safety solutions.
• Implement GIS data management solutions (e.g., ArcGIS for Desktop, GeoLynx DMS, Discrepancy Viewer).
• Train clients on the use of GeoComm GIS data management solutions (e.g., GeoLynx DMS GIS Data Manager, MSAG Manager, Mobile Manager, Discrepancy Viewer, Web DMS/GIS Change requests).
• As needed attend or lead training via webinars or on-site visits.

Essential Universal Job Duties:

• Consistently meets and exceeds team Key Performance Indicators (KPI) around project delivery, budget, and customer satisfaction.
• Accountable for resolving customer and project issues in a timely manner; promptly involving a GIS Manager or Project Manager when necessary.
• Ability to monitor and report on progress toward completing GIS services for assigned projects.
• Maintains a working knowledge of all software required to complete job duties (e.g., Esri software applications, GeoLynx DMS, Microsoft Office, etc.).
• Maintains knowledge of all GeoComm software applications and services.
• Develop and maintain an understanding of all public safety system components.
• Participate in continuous improvement, including active participation in kaizen events, trainings, and workshops.

Universal Job Duties:

• Improves self in any way possible to enhance job performance.
• Promotes the Company, its Mission, Core Values, programs, and achievements to the public and its employees.

• Core Values:
• Customer Commitment
• Continuous Improvement and Innovation
• Sense of Urgency
• Teamwork
• Empowered Accountability

• Functions as a team member by assisting, supporting, and encouraging other employees in any way possible.
• Performs related work as required, willingly, and eagerly.
• Meets deadlines as required.
• Regular, predictable attendance is an essential function of this position.
• Maintains a neat and organized work area.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Minimum Job Requirements:
Minimum Education: Bachelor’s Degree in GIS and/or other four-year degree with GIS minor
Preferred Education: Relevant Esri Technical Certifications, GISP, ENP, Master’s Degree in GIS or other 4-year degree with GIS minor
Minimum Experience: 2+ years GIS public safety or GIS experience

Training and Experience:

• Demonstrated effective and reliable communication skills.
• Ability to present technical and public safety GIS concepts to customers.
• Proficiency using ESRI software.
• Strong organizational skills.
• Proven ability to finish project tasks/cases on time, within budget, with high customer satisfaction.
• Ability to work both independently and with team members to accomplish assigned responsibilities.
• Ability to perform highly responsible assignments requiring experience, judgment, and discretion for effective completion with appropriate communication
• Ability to successfully mentor/train individuals.
• Ability to create and maintain process documentation.
• Valid driver’s license.

Geo-Comm is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, familial status, sexual orientation, veteran status, public assistance status, or any other status protected by applicable law.

Geo-Comm Corporation provides a drug-free working environment.

Job Type: Full-time

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