Glen Burnie Front Desk Receptionist

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Requisition #: 589905

Location: 802 Landmark Drive, Glen Burnie, MD 21061

Shift:

Full Time (40 hours)

Day Shift; 7:15am-5:30pm; weekend work not required

Non-Exempt;

Position Summary:

This is a Receptionist position with responsibility for greeting customers, providing information, communicating with departments, and performing a variety of secretarial duties. ENTAA Care a practice pod of Johns Hopkins Regional Physicians LLC.

• Follows current protocol in place for opening and closing an office.
• Greets customers in polite, prompt and helpful manner.
• Provides necessary instructions/directions as needed to patients.
• Informs appropriate department of patient’s arrival.
• Completes necessary paperwork such as encounter forms, referrals and receipt information accurately and timely.
• Accurately uses the computer system to generate information necessary for billing.
• Updates patient information, collects co-pays, provides necessary forms needed for completion and obtains signatures as needed in a timely manner.
• Scans necessary documents into patient’s charts following the current protocol.
• Maintains a clean and current waiting area including all reading materials.
• Answers telephone according to current protocol; including questions regarding appointments such as testing, etc.
• Books, coordinates and reschedules patient’s appointments accurately and timely according to current protocol.
• Arranges loose work/scanned materials in date order and maintains items in proper order following current protocol.
• Collects accurate patient balances as instructed by the billing department.
• Balances daily accounts accurately and timely.
• Completes daily chart prep accurately and timely.
• Completes daily referral calls timely.
• Completes daily new patient allergy confirmation calls timely.
• Stays within allowed monthly error rate for demographic and scheduling entries.
• Completes all daily assigned tasks by the end of the working day.

Education:

High School Diploma/GED required

Licensure/Certification:

N/A

Required Work Experience:

Minimum of one year’s experience in a medical health setting.

Knowledge, Skills and Abilities:

• Applicant must be highly motivated and have the ability to work independently in a fast-paced office with strong interpersonal skills and with a friendly and empathic manner.
• Experience with computerized EMR (electronic medical records) systems highly desirable: familiarity with use of computers is required.
• Excellent oral and written communication skills, with the ability to communicate with staff, physicians, Howard County General Hospital departments, patients, families and outside agencies in such a manner as to gain their confidence and secure their cooperation and respect.
• High level of patience, tolerance, and tact in order to deal effectively with people and time pressures.
• Professional demeanor, attitude and appearance.
• Initiative and assertiveness in dealing with problems.
• Knowledge of operator tasks, clinic policies/procedures and paperwork.
• Knowledge of use of office equipment including phone, computer, and scanner.
• Knowledge of customer service concepts and techniques.
• Knowledge of medical practices, terminology, and reimbursement (insurance) policies.
• Knowledge of grammar, spelling punctuation and sentence structure to answer correspondence and prepare reports.
• Full knowledge of medical record, reception, allergy and call center functions, procedures and
• Protocols to be able to act as a temporary fill in if short staffed.
• Knowledge of medical terminology and anatomy sufficient to review and develop procedures used in
• health data records pertaining to our practice.
• Reliable transportation.
• Flexible to changing demand

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.