Guest Service Agent Job at Courtyard by Marriott Hanover Lebanon
Be A Part of Our Passionate & Committed Team!
Come Join the Waterford Hotel Group Team!
Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.
The Ideal Candidate for this Position
We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.
Job Description
This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.
Job Requirements
- Must be an outgoing, positive, friendly person.
- Must be able to work a flexible schedule including nights, weekends and holidays.
- Previous customer service experience preferred
- Previous hotel experience a plus, but not required
- You must be able to pass a thorough background check.
Benefits
Benefits
WATERFORD HEALTH AND WELLNESS
Health Insurance is available on the first of the month after hire!
We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose.
We know that life gets in the way, and YOU deserve to recharge.
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more enjoy paid days off for your Birthday and Employment Anniversary date!
Waterford Extras!
On Demand Pay -Why wait for pay day – get your pay when you need it 24/7!
Pet Insurance - We cover the whole family, and all associates are eligible for discounted pet insurance!
401k Plan - Nobody wants to work forever, start planning for your future now!
Hotel Discounts - It’s one of the biggest industry perks!
Shoes for Crews - All associates are eligible for a shoe subsidy through Shoes for Crews!
EOE/M/F/D/V
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