GUEST SERVICE AGENT Job at Hollywood Casino at Charles Town Races
Hollywood Casino at Charles Town Races Charles Town, WV 25438
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK.:
EDUCATION and/or EXPERIENCE
MATHEMATICAL SKILLS
REASONING ABILITY
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand; walk; use and reach with hands and arms and lift objects weighing as much as 25 pounds.. The employee frequently is required to talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl.
The noise level in the work environment is usually quiet. STAY IN THE GAME. FOLLOW US.:
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
- Registers guests into the hotel in a friendly, courteous and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Also coordinates with Housekeeping and Maintenance on arriving VIP’s, special requests etc.
- Arranges for guest requests to be met prior to guest arrivals (i.e. rollaway beds, ground floor, cribs, etc) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction.
- Thoroughly knowledgeable in Player’s Choice Program and delivers attentive service and recognition to all Player’s Choice members.
- Enrolls guests into Player’s Choice Program and issues embossed Player’s Club cards as requested.
- Assists guests with luggage storage and rooming guests as requested.
- Assists maintaining, stocking and conducting inventory of the Market Place Shop – sells items to guests and customers and assists in maintaining well-stocked merchandising displays.
- Complete shift checklist tasks, such as processing expected departures, pre-blocking guests, credit check and no-post report.
- Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances or unhappy guests.
- Completes daily credit reports, no-post reports credit limit reports and other checklist duties.
- Books guest reservations via telephone and fax.
- Promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
- Issues, controls and releases guest safe-deposit boxes.
- Thoroughly knowledgeable in Emergency Procedures.and Crisis Communications material.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
- Delivers Guest Faxes, mail and packages as required.
- Actively supports and participates in Programs.
- Actively supports and participates in CTRS Programs.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The major responsibility in this position is to greet and provide service primarily to hotel guests and secondarily to employees. Much time is spent providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, typing, moving about while standing.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Previous hospitality, cashier or customer service experience desirable
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify for licensing by the West Virginia Racing Commission.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions.
OTHER SKILLS
Must possess excellent computer skills, including a working knowledge of common business software such as Microsoft Office and excel. Proficient at LMS System.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use and reach with hands and arms and lift objects weighing as much as 25 pounds.. The employee frequently is required to talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.