WE ARE:

The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury! A part of Noble House Hotels and Resorts-a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences!

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun!

The Guest Services Manager is responsible for ensuring the delivery of exceptional guest experiences! This role is responsible for supporting The Brim Cafe, Valet, Bell and Concierge. We are looking for a dynamic service leader that is excited by the challenge of anticipating and exceeding guest expectations. Someone that is fair but has high expectations for their team.

A day in the life…

• Directing and coordinating the activities of the front drive experience
• Promoting an inviting experience in the Brim Café, latte art a plus!
• Manage the details and procures, inventories, manages expenses and displays local merchandise
• Scheduling, training, and building SOP’s
• Create new programming in partnership with marketing and Room’s leaders, including collateral, specials, and building local partnerships for transportation, tours, and activities

We got you covered...

• Medical/Dental/Vision/EAP
• Supplemental benefits to select such as Short-Term Disability, Life Insurance, ADD and Pet Insurance
• 401k plan, with matching
• Vacation, Sick and Personal Day
• Onsite parking, $35/month
• Commuter Reimbursement-50% or up to $75 a month
• Complimentary meal
• Complimentary dry cleaning for work related clothing
• Cell Phone Reimbursement
• PASSPORT Local and National Discount Program
• NHHR discounts
• Career growth opportunities

Salary: 75,000-80,000, plus 10% Bonus Potenial

You own this if you have…

• You're a team player AND the coach! - strong experience in collaboration, training, and leading veteran teams. You can coach, counsel and discipline when necessary. 2+ years management experience in Hotel and Brick & Mortar Retail/Café
• You foresee guests needs - keen sense for service opportunities and hands on approach for the operation; strong attention to detail.
• You have an eye for creating and preserving performance and service standards.
• You easily network and create long term professional relationship
• You can do what needs to be done - flexible with working morning or evening MOD shifts.
• You have previous experience managing union team members (a plus).
• Tech Savvy, has used POS, PMS/HMS, Customer Review Platforms