MJob Title………………………………….Business Development Center Agent
Department………………………………Business Development Center
Compensation...................................................$40,000-$70,000 (Salary + Commission)
Supervisor……………………………… Director of Business Development

About Us
American Road Group is among the elite in the powersports industry. We are positioned to play a major role in the future success of Harley-Davidson through rider satisfaction and the very best in Harley-Davidson sales, service, parts, and merchandise. We seek to create brand desirability and provide the highest level of customer experience while maintaining sustainable dealerships and retail locations.

Our flagship dealerships include, but are not limited to: Orlando Harley-Davidson Historic Factory, Orlando Harley-Davidson South, Laconia Harley-Davidson, Wildcat Harley Davidson, Pocono Mountain Harley-Davidson, Adventure Harley-Davidson, Rock-N-Roll City Harley-Davidson, Hall of Fame Harley-Davidson and Mad River Harley-Davidson are world-renowned, and among the largest Harley-Davidson dealerships in the world.

Our retail locations in Disney Springs, International Drive, Key West, and White Mountain proudly present Harley-Davidson merchandise in accessible settings.

Job Description
American Road Group is looking to expand our Business Development Center to effectively manage forecasted lead volume as we prepare for further organizational growth!

Currently, our centralized Business Development Center services 9 dealerships spread throughout 5 states, operating out of our flagship Orlando Harley-Davidson Historic Factory dealership in Orlando, FL.

This position is full time (40 Hours) with weekends required, offers an aggressive salary + commission pay plan, 6-week paid training, multi-level advancement, 401K, employee discounts, and full benefits.

Responsibilities

• First touch on all inbound sales leads, calls, texts, emails, chats, and Meta with a focus on driving in-store traffic, transactions, and conversions
• Maintain a minimum outbound contact expectation of 125 phone calls, 125 emails, and 100 texts per day
• Execute standard operating procedures as outlined in the American Road Group Business Development Center Policies & Procedures Guide
• Build rapport while maintaining a focus on motorcycle of interest, dealership, staff, culture, and lifestyle versus price, payment, interest rate, trade value, etc.
• Communicate frequently with store-level management to ensure smooth pass-offs and positive consumer experiences
• Daily log of K.P.Is including, but not limited to; call, email, and text counts, appointments set, appointments shown, overall shown, and sold
• Record detailed notes, activities, and opportunities in the Customer Relationship Management (CRM) system.
• Maintain aggressive follow up with internet leads, phone ups, unsold showroom prospects, high propensity lists, equity lists, etc. via phone, email, and text
• Extensive use of our Dealership Management System (DMS) and the ability to identify crucial details for customers, motorcycles, deals, and quotes
• Personal knowledge of all American Road Group & Harley-Davidson Motorcycle Company products, releases, promotions, and events

Expected Skills, Knowledge and Abilities

• General Motorcycle Knowledge is required
• BDC experience in a dealership is preferred
• Demonstrated experience with phone or internet-based selling
• Superior oral and written communications with attention to detail
• Ability to work with both web and computer-based applications such as ELeads (CRM), Talon (DMS), Outlook, Sheets, H-DNet, Excel, Word, Meta Business, Deallink (Credit Applications), etc.
• Meet or exceed production and performance expectations set by management
• Ability to work both Saturdays and/or Sundays
• CRM knowledge is preferred (Eleads)
• DMS knowledge is preferred (Talon)

Benefits

• Full-Time (40 Hours)
• Full Health, Vision, Dental and Life Insurance Benefits Package
• 401K
• Paid Time Off
• Travel Opportunities
• Employee Discounts
• Opportunity for advancement
• Management team that wants to see you succeed!

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Orlando, FL 32805: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• BDC/Business Development: 1 year (Required)
• Sales: 1 year (Preferred)
• Harley-Davidson and or Motorcycle: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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