At Sunseeker Resort Charlotte Harbor we believe you are at the heart of our success. Opening in Fall 2023, Florida’s newest destination resort is a wholly owned subsidiary of Allegiant Travel Company and occupies over 22 waterfront acres with 785 guestrooms, including 189 Signature Sunsuites™. Set upon the Peace River and Florida Gulf Coast, this premier property offers 20 original food and beverage concepts; including seven stand-alone restaurants, eleven bars and lounges, two poolside offerings, and a 25,000-square-foot multi-dining experience. Additional hotel amenities include a waterfront promenade, two unique rooftop and waterfront pool experiences, 60,000 square feet of combined convention space, a full-service spa and salon, a 7,100-square-foot state-of-the-art fitness center with four group exercise studios with specialty instructor lead classes, six retail and market shops, and an 18-hole championship level golf club exclusive to hotel guests only. The resort is conveniently located within a short drive of Punta Gorda, Fort Myers, Sarasota, St. Petersburg-Clearwater, and Tampa airports. We recognize that our employees truly bring something special to Sunseeker Resorts and our mission is to find the most talented and unique team members wishing to create memorable moments for our future guests.

Sunseeker Resort Charlotte Harbor is currently searching for a Head Golf Professional to join our opening team!

The Head Golf Professional is responsible for the total golf operation and services offered including the golf shop, practice facility, golf services areas and golf car operation including supervision of the Assistant Golf Professionals, interns, and golf staff. The position will promote an exceptional golf experience and provide excellent services and programs for all guests.

All duties are performed in accordance with the department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Implement applicable Company protocols, and safety policies & procedures pertaining to the golf shop and outside services groups.
• Plan and schedule work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved.
• Oversee and create a golf staff schedule including monitoring and managing payroll.
• Ensure that ancillary services, including, but not limited to, the handicapping system, guest programs, and driving range facilities, are efficiently organized and meet customer needs.
• Manage employment activities for applicable staff members, including but not limited to personnel recruitment and selection, performance evaluations, training, compensation, discipline, and termination, etc.
• Establish Tee Time protocols, Pace of Play standards, and Steps of Service, to ensure overall satisfactions.
• Coordinate daily inspections to ensure cleanliness, set-up standards, staffing and overall readiness are prepared for daily play.
• Assist in the preparation and implementation of operating and capital budgets. Provide assistance with financial forecasts and analyzing budget variances.
• Track types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
• Oversee merchandising operations, including ensuring that merchandise orders are recorded with proper quantities and prices and participating in monthly inventories. Be fully knowledgeable of golf shop merchandise, participate in selling merchandise, and/or provide suggestions to patrons as appropriate to meet their needs.
• Design and implement sales incentive programs for golf shop staff. Monitor results and recommend modifications to achieve budgeted retail sales goals.
• Interact with guests in a congenial and professional manner. Always maintain a pleasant and professional telephone manner. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures. Ensure all phone calls are handled before the third ring.
• Enforce all rules and regulations governing golf course usage.
• Sound knowledge and advanced experience with Golf Genius, tournament software, and other integrations. Work with sales, golf associations and other groups to schedule tournaments and group outings. Ensure organization and efficient operation and coordination of golf shop, cart service, and food & beverage activities.
• Coordinate plans with the Food and Beverage Manager for all food and beverage needs, on-course food and beverage needs, banquets, outside events, and catering for all golf functions
• Plan and conduct individual and group lesson programs and golf clinics. Assist in developing golf instruction programs, as well as providing instruction – when time permits.
• Oversee and enforce golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory, and resources.
• Oversee daily operating activities, including opening, closing, and securing the golf shop and storage buildings; managing daily revenues to ensure credit card charges balance with sales receipts; monitoring staff interaction with guests to ensure proper customer service; maintaining clean, presentable, and fully stocked merchandise displays; ensuring that the golf shop, locker rooms, club storage, cart storage, and grounds are maintained to applicable appearance standards.
• Supervises the Outside Staff Supervisor to ensure preventative maintenance is performed on carts, scheduling and payroll fits the budget, services and morale are excellent.
• Establish golf operations personnel policies and ensure proper hiring, training, supervising, personal development, and corrective action in accordance with fair labor standards, safety and established policy.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas.
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
• Continue to learn and be on the forefront of new technology for the hotel industry.
• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards.
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management.
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy.
• Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• Education: BA / BS degree, in Hospitality, Business or Golf Management preferred.
• PGA Class “A” Member in good standing.
• Experience: Min 3 years of management experience, preferably as a Head Golf Professional.
• Combination of education and experience will be considered.

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Benefits of being a Sunseeker Team Member

Working for a Company that truly values its Team Members is one of the great advantages of being a member of the Sunseeker Team. We’re proud to reward the talent, hard work, and dedication of our Team Members with an attractive Benefits package including:

• Medical, Dental & Vision Insurance
• Company Paid Life & AD&D
• Long-term Disability
• 401(k)
• Travel Benefits

EEO Statement